Manager, Mental Health Integrated Support Services

**Manager, Mental Health Integrated Support Services**

**TNO -The Neighbourhood Organization **is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals.

**Program Summary**

The Integrated Mental Health Support Services program aims to provide community mental health support services that will assist clients in their wellness journey. Operating from a harm reduction and anti-oppressive frameworks, program staff will engage clients in safe, caring environments throughout the neighborhood, with a focus on racialized community members including seniors and newcomers. The program incorporates a harm reduction approach and promotes engagement with mental health and addiction resources in culturally sensitive ways. Staff bring mental health support to the client, and leveraging trusting relationships, journey with clients to find a safe and meaningful pathway to harm reduction, healing and recovery, thereby reducing barriers to access needed mental health and addiction resources. Funded by the Toronto Central Local Health Integration Network, this program will work closely with Health Access Thorncliffe Park (HATP), an innovative partnership between Flemingdon Health Centre and TNO.

**Position Summary**

The Manager, Mental Health Integrated Support Services, as a member of the management team and reporting to the Director, provides overall project support and management, and operational leadership in integrating mental health care experiences and community engagement.

The Manager is responsible for leading initiatives and programs, building capacity, achieving objectives, building organizational and community capacity by working with TNO and other programs. The Manager is responsible to ensure that programs, services and employees comply with relevant policies and supports the strategic priority of achieving quality together that support well-being and continuing down the road to recovery, encompass patient experience, client and family partnerships and community relations.

**Tasks & Responsibilities**
- Assist in the establishment/implementation of goals, objectives, policies, procedures and systems for all operational areas of the program.
- Facilitate robust large scale project plan, deliverables, schedules / timelines to meet identified goals
- Assist in the development and implementation of long-term plans.
- Use best practice approach to co-design and implement client experience measurement tools.
- Ensure compliance and consistent approaches to develop and support quality assurance strategies.
- Plan and coordinate daily work assignments and operations
- Evaluate performance, including disciplinary action, and respond to first level grievances; resolve problems, both administrative and operational.
- Assist in the development/implementation of cost-effective policies and procedures for all operational areas of the program.
- Serve as liaison between the program and external agencies; as well as build strong partnerships and strategic alliances.
- Identify, plan and develop new programs and initiatives.
- Provide leadership to a multidisciplinary team (manage, support, coach and performance manage) in the delivery of program activities, and ensure delivery of efficient and quality health care services.
- Develop program work plan, program evaluation criteria and program impact in support of providing excellent services.
- Prepare reports requested by funders and the agency, program related records/documentation and process financial documents.
- Identify, evaluate and control risks to the program, develop solutions as appropriate.
- Achieve deliverables and reach successful outcomes by acting with a sense of urgency to seize new challenges, opportunities and achieve enhanced accountabilities.
- Ensure client' safety; report and conduct investigations of unsafe practices or professional misconduct, and document incidents in accordance to ministry policies.
- Plan and manage program budget.
- Work in collaboration with other team members to develop and submit funding proposals.
- Coordinate links with other community organizations and explore joint initiatives.
- Support the development of an integrated model for service delivery.
- Support Accreditation processes.

**Qualifications and Experience**
- Master’s degree in Social Work (MSW) or Bachelor’s degree in Social Work (BSW) with relevant supervisory experience in a related field.
- Current registration with a health professional regulatory body is an asset.
- 7+ years’ experience leading and supporting mental health projects.
- 5+ years’ experience managing successful teams.
- Demonstrated excellence in mental health and/or addiction facility or setting including high-quality and safe patient care and exceptional patient/family experiences.