IT Support Technician Level 2

2 weeks ago

Montréal, Canada Boutique La Vie En Rose Full time

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 3,500 employees and more than 275 stores across Canada and in 17 countries around the globe (100 stores).

Exclusive job perks
- 50% discount on all products;
- Flexible hours;
- Hybrid work from home schedule (head office);
- Opportunities for advancement within the company;
- Being part of a family-owned business committed to the community;
- Performance bonuses (in-store sales or management position);
- Recognition program for years of service;
- Innovation program to encourage idea sharing;
- Referral bonus ;
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).

**For full-time employees**:

- Group insurance plan;
- Three (3) to five (5) paid personal days (depending on the position);
- Minimum of 2% employer contribution to your RRSP.

PURPOSE OF THE POSITION
- Provide software, hardware and operational support to employees and stores and manage incidents;
- Ensure the support of the Level 1 team during the escalation of incidents;
- Participate in store opening processes and coordinate activities with different suppliers;
- Configure and install workstations, printers, software and other components and peripherals according to service levels;
- Participate in various IT projects related to store operations, head office and distribution center;
- Document interventions in the Servicenow ticketing system;
- Write documentation for departmental procedures, policies and processes;
- Contribute to the maintenance of good practices in terms of computer security (Antivirus (McAfee), Networking, Windows Update);
- Keep the hardware / software inventory up-to-date;
- Perform and monitor the operational tasks of store sales;
- Stay up-to-date on skills and best practices in the industry;
- Participate in any other activities related to the IT department.

**REQUIREMENTS**:

- College diploma (or equivalent) related to the field;
- Minimum of 5 years of relevant IT experience - asset in retail;
- Bilingual (French and English);
- Knowledge of Windows environments (Desktop and server) with Active Directory;
- Knowledge of office tools (Microsoft Office, Adobe);
- Knowledge of business processes and software in stores;
- Knowledge of the MAC environment and tools, an important asset;
- Knowledge of network protocols, network management systems and LAN and WAN methods;
- Knowledge of the iPhone and Android environment;
- Excellent communicator and have a concern for the quality of customer service;
- Flexibility regarding the work schedule;
- Have good stress management and ability to work in a very dynamic company;
- Team spirit and excellent interpersonal skills;
- Demonstrate autonomy, organization, planning and initiative.

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