Client Success Representative

Department: Client Success

Reports To: Vice President, Client Success

Location: Virtual (in Calgary, Alberta)

**COMPANY OVERVIEW**

**Beyond Providing a Dynamically Comprehensive Marketing Automation Tool**

One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them, and where they need to improve. Indeed, at the end of the day, the term “marketing” needs to translate into tangible results that sales teams, managers and others can see and measure and that’s precisely where we come in.

Based in Canada with a primary office in Calgary, Alberta — and boasting clients hailing from all over the world — ActiveDEMAND is the company behind the highly successful ActiveDEMAND marketing automation platform, considered our flagship offering. ActiveDEMAND started as a digital marketing agency with a vision: build a modern tool set for the multi-client marketer. ActiveDEMAND was launched in 2012 and though its’ conceptualization has been materializing since 2005. Since 2002, the founders have constructed a plethora of tools and systems to not only effectively market products and services, but to bridge the gap between marketing and sales.

**JOB SUMMARY**

**Are you looking for a versatile opportunity where you have an impact? Do you have exceptional client/customer service skills?**

Our Client Success Team is the heart and soul of our business. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you

We will count on you to bring new ideas and client feedback to us, in order to continue improving our software to be the most user-friendly option available.

**RESPONSIBILITIES**
- Manage support tickets and implementation services while ensuring they are delivered/solved on time.
- Onboarding and training of new and existing clients.
- Assist clients with varying levels of marketing skills to understand and be successful with ActiveDEMAND and FunnelFLARE.
- Work with Engineering to debug, reproduce, and solve bugs that clients may encounter
- Create and update support articles and training material
- Become an ActiveDEMAND and FunnelFLARE expert
- Build long-term relationships with our clients to increase the adoption of our software.

**QUALIFICATIONS**
- Education and Experience:_
- 2+ years of experience in a similar role, preferably within a marketing agency or SAAS company.
- 1+ years of digital marketing experience.
- A Diploma or Degree in Computer Information Systems or Computer Science would be an asset.
- Skills and Knowledge:_
- Experience with client-facing support in a technical setting.
- Demonstrate excellent customer service skills.
- Website development experience (HTML, JS, CSS) would be considered an asset.
- Outgoing and enjoys proactively engaging with people.
- Ability to work well within a team and independently.
- Excellent written and oral English (fluent) communication skills.
- Exceptional problem-solving and critical thinking skills are a must.
- Communicate in a professional and friendly manner at all times.
- Highly organized and detailed-oriented.

**WHAT WE OFFER**
- The annual salary range for this position is $40,000 - $48,000.
- The opportunity to work with an exciting, innovative, and growing company.
- Virtual Work from home within Calgary, AB.
- 2 weeks of vacation.
- Extended Health Care Coverage, including Vision, Dental, and Prescription Drugs.
- We would like to thank all applicants for their interest, however only those selected for an interview will be contacted._

**Salary**: $40,000.00-$48,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- (Yes/No) Do you have a Diploma or Degree in Computer Information Systems, Computer Sciences, or a related field?
- What are your salary expectations for the role?
- What is your proficiency level in the English Language? (Elementary, Limited, Professional, Native/Bilingual)

**Experience**:

- client support: 2 years (required)
- digital marketing: 1 year (preferred)
- website development: 1 year (preferred)

**Location**:

- Calgary, AB (required)

Work Location: In person