Customer Success Representative

2 weeks ago

Calgary, Canada AnyQuip Full time

**Position: Customer Success Representative with Cannabis Experience**
**Location**: Calgary, AB
**Company**: Budvue - Smarter Cannabis Retail Starts Here

About Budvue

Budvue is a fast-growing cannabis retail technology company that delivers real-time menu boards, promotions, and sales analytics across dispensary screens. Our platform helps retailers make smarter inventory decisions, drive in-store conversion, and elevate the customer experience. We work with hundreds of dispensaries across Canada and the U.S., helping them operate more efficiently and grow faster.

We’re looking for a **Customer Success Representative** to help our retail partners get the most from Budvue—through onboarding, training, ongoing support, and strategic optimization.

What You’ll Do
- **Be the voice of Budvue**: Serve as the primary point of contact for a portfolio of dispensary clients across North America.
- **Onboard new customers**: Guide retailers through platform setup, content configuration, and best practices for launch.
- **Drive adoption**: Proactively engage with clients to ensure they’re using the full power of Budvue—features like playlist customization, ad scheduling, and inventory sync.
- **Train and empower**: Deliver high-quality training sessions and create resources (videos, guides, how-to articles) that scale support.
- **Track and grow accounts**: Monitor customer health, usage data, and satisfaction to identify expansion opportunities and minimize churn.

What You Bring
- Ideally, you've working in a cannabis store, possibly as a Budtender. You understand customers needs and how cannabis retail stores operate.
- Exceptional communication and people skills; you're comfortable leading conversations with both new users and experienced operators
- Strong technical aptitude—you can quickly learn software platforms and explain them clearly to others
- Proactive, resourceful, and comfortable managing your own priorities and customer base
- Experience with cannabis retail POS software.
- **Cannabis industry experience or knowledge is a must**

Why Join Budvue?
- Be part of a dynamic team building category-defining tech for a booming industry
- Work in a flexible, forward-thinking culture
- Opportunity for rapid growth as we expand into new markets and services
- Competitive salary, benefits, and equity opportunities

**Ready to help reshape the future of cannabis retail?**

**Job Types**: Full-time, Permanent

Pay: $3,500.00-$4,000.00 per month

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Application question(s):
**Experience**:

- Retail Cannabis: 2 years (preferred)

Work Location: In person

Expected start date: 2025-07-01

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