Health and Wellness SPA Manager

**About Us**:
At Minty's Massage & Wellness, we offer a tranquil space where clients can unwind and prioritize their well-being. Located in Sherwood Park, Alberta, we specialize in a wide range of massage therapies, including deep tissue, hot stones, cupping, Thai massage, sports massage, prenatal, and aromatherapy, amongst many more

Our team of Registered Massage Therapists and our Acupuncturist are committed to providing personalized care in a calm and soothing environment. Whether clients are seeking relief from tension, recovery from physical strain, or simply a moment of relaxation, we strive to meet their needs with professionalism and attention to detail.

At Minty’s Massage & Wellness, our goal is to create a peaceful retreat where wellness is at the forefront, and every visit is an experience of care and relaxation.

**Job Overview**

As the Spa Manager, you will oversee daily operations, manage staff, ensure client satisfaction, and drive business growth. You will play a vital role in fostering a positive work environment, maintaining operational efficiency, and upholding our commitment to exceptional customer care.

**Key Responsibilities**

**Leadership and Staff Management**:

- Recruit, train, and mentor a team of massage therapists, front desk staff, and other spa professionals.
- Manage staff schedules to optimize client appointments and maximize productivity.
- Conduct team meetings, performance evaluations, and staff training to improve staff performance.

**Customer Service**:

- Ensure exceptional guest experiences by maintaining high service standards.
- Address and resolve client concerns or feedback promptly and professionally.

**Operations and Administration**:

- Oversee daily spa operations, including opening/closing procedures such as cash-out, inventory management, and overall facility maintenance.
- Monitor and manage monthly budgets, weekly financial checks of sales, receipts, cash transactions, and insurance claims.
- Implement and enforce spa policies, procedures, and safety standards.

**Marketing and Growth**:

- Collaborate with our marketing team/ownership to develop and execute promotional campaigns such as Instagram posts and stories, Facebook posts, and maintaining our website.
- Identify opportunities for service enhancements, new offerings, and community and business partnerships.
- Maintain an active presence on social media.

**Qualifications and Skills**
- **Must**have experience working as either a manager, supervisor, or in a similar role in the health and wellness industry such as massage, physiotherapy, and chiropractic clinics and spas.
- **Must**be able to work independently.
- **Must**possess strong leadership, organizational, and interpersonal skills.
- **Must**have basic knowledge of massage therapy, holistic wellness, and spa services.
- **Must**have experience generating basic social media materials (Using Canva to create Instagram posts).
- **Must have proficient experience using Jane Clinic Management System (able to generate reports, adjust transactions, and manage payments, scheduling, and billing through Jane).**:

- **Must have experience working with health insurance claims (able to direct bill to insurers, process insurer cheques, and process MVA claims).**:

- Experience working with budgets, and income tracking is an asset (tracking all expense inflow and outflow in a spreadsheet, and being able to create a budget accordingly (ie. making a goal to spend less than $500 on supplies in the upcoming month)
- Must be driven to consistently seek creative new ways to improve services, operations, employee satisfaction, and to boost sales and business growth.

**Why Join Us?**
- **If you have experience working in the health and wellness industry and are passionate about taking on a role that allows you to talk to new people everyday, gives you the creative freedom to create marketing and sales campaigns to improve business, and are always looking for new innovative ways to improve operations, all while being a kind and friendly member of our team, then this is the role for you**:

- Opportunity to work in a supportive and uplifting environment.
- Competitive salary and benefits package.
- Discounts on spa services and products.
- Career growth opportunities within a thriving wellness industry.
- Flexible hours/ WFH opportunities.
- Mon-Fri 8am-4pm with room for flexibility (ie. 9am-5pm, 12pm-8pm)

**How to Apply**
- Please describe any relevant experience you have in a similar role (ex. working full-time as a receptionist in a Chiropractic clinic). What were some of your duties and responsibilities? What was a highlight of working in that role for you?
- Why are you passionate about health and wellness?
- What unique aspects do you bring to this role? How do you envision contributing to the success of our spa?

Minty’s Massage and Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environm