Administrative Lead

**Position**: Administrative Lead

**Reporting to**:Clinic Leader

**Type**:Full Time Permanent

**Location**: London, ON

**About MyHealth Centre**

MyHealth Centre is looking for a qualified and registered CT Technologist to join our growing team of healthcare professionals You will be responsible for the delivery of patient centered services and will work shifts in CT. You will ensure physicians and other members of a patient’s care team receive high-quality images they can use to make diagnoses or assess the success of treatments.

MyHealth Centre is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to MyHealth Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services.

**Why join MyHealth? Here are 5 great reasons**

**1.** **Accredited Patient Care**:We’re Ontario’s only independent diagnostic health facilities that are Accredited with Commendation. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities.

**2.** **Canada’s Best Managed Companies**:For 5 consecutive years, we’ve been selected among Canada’s Best Managed Companies. This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies.

**3.** **Great Place to Work**: For 5 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals.

**4.** **Consumer Choice Award**: For 4 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms.

**5.** **Canada’s Top Growing Companies**: The Globe and Mail’s Report on Business has selected MyHealth in their ranking of Canada’s Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years.

**Responsibilities**:

- Provide accurate and efficient administrative support to the management team of the department, while ensuring the day-to-day operations are managed, coordinated, and performed.
- Create monthly schedule for administrative staff. Prepare and submit invoices and deposits.
- Ensure collection of billing errors and payment of private invoices; as well as facility maintenance by communicating with building superintendent or handyman, and escalate to Manager when required
- Facilitate completion and submission of incident reports..
- Maintain office procedures, order supplies, and maintain inventory.
- Ensure equipment and facilities logs are updated.
- Ensure ongoing staff certification (BCLS, IPAC, WHMIS, H&S, etc.).
- Plan and organize social events.
- Compile data, records, employee & radiologist information for CPSO Inspections.
- Provide coverage during vacations and absences of administrative staff.
- Assist with training new administrative staff hires (Incl. Patient Care Representatives).
- Manage patient and physician concerns in a timely fashion and escalate to Manager as required.
- Record and document all clinic staff meeting minutes on MyHealth meeting template. Responsible for reviewing and updating quality logs and trackers to ensure company standards and compliance are met in a timely manner.
- Open and distribute incoming regular and electronic mail and other material, and coordinate the flow of information internally and with other departments and organizations.
- Collect interoffice mail/supplies between respective locations.
- Other duties as assigned by Manager.

**Qualifications, Experience & Requirements**:

- 2-5 years of secretarial experience.
- Diploma in Medical Office Administration or related field an asset.
- Understanding of medical terminology an asset.
- Typing speed minimum of 60 WPM.
- Willing to travel to other sites when required.
- Ability to rapidly learn and adapt to changing environments and clients.
- Self-starter who thrives in entrepreneurial environments.
- Excellent written and oral presentation and communication skills, combined with excellent patient care and the ability to engage, inspire, and build credibility.
- Demonstrated reliability and flexibility.
- Excellent interpersonal and relationship building skills.
- Positively influence and lead staff members, as well as physicians.
- Demonstrated effective decision-making and problem-solving skills.

**Persona