Program Manager

**The Program Manager manages the staff, clients, and client programming, by overseeing staff training and supervision, client programming, and liaising with client’s support networks, professionals, and funding agencies. In all situations, the Program Managers trains and supervises staff to empower the clients to be as independent as possible and the achieve an active, productive, and rewarding lifestyle.**

**Duties and Responsibilities**:

- Oversees the client programming, including but not limited to the client schedules, medication programs, client health, log books, functional skills observations, and monthly reports.
- Ongoing training and supervision of the program staff by performing duties such as providing ongoing feedback (including discipline and termination), probationary and annual performance appraisals, chairing staff meetings, scheduling work and maintaining timekeeping and attendance records.
- Liaises with the Head of Client Services regarding pre-assessment of potential clients, client programming and developing and revising Individual Service Plans and client fact sheets.
- Writes progress reports and discharge reports as required by the funding source for all clients.
- Liaises with the funding source, therapeutic team, supports and client, by setting up regular team meetings to discuss case planning and client progress.
- Orients, trains, and provides ongoing education to all program staff. Ensures that clients, families, and support networks are educated on clients’ rights and programs.
- Maintains accountability standards as set by licensing, pharmacy regulations, and CARF.
- Facilitates the work of the Occupational Health and Safety committee and ensures inspections, drills, and meeting are done and safety issues are addressed and reported immediately.
- Adheres to the program budget by overseeing the petty cash expenditures and submitting them to the head office monthly. Tracks client spending and maintains a log of client finances when required.
- Oversees facility maintenance and supplies, submitting maintenance requests and supply orders in a timely manner.
- Completes departmental reports by the identified deadlines, analysis and identifies trends to be addressed.
- Adheres to Cheshire Homes Society of B.C.’s guiding principles, mission, vision and values statements, policies and procedures and complies with Confidentiality guidelines.
- Follows the guidelines set out in the collective agreement, if applicable to the program, consulting with the Head of Client Services and the Head of Human Resources when necessary.
- Participates in the Manager On-Call program when assigned.
- Participates in committee meetings as assigned.
- Performs all other duties as assigned.

**Qualifications**:
**Education, Training, Work Experience**
- University or masters level education in a related field
- Recent related experience of three years or an equivalent combination of education, training, and experience
- Current certification and documents in the following areas: Emergency First Aid & CPR level A
- Excellent written and spoken English skills
- Class 5 BC driver’s license and the use of a personal vehicle

**Skills and Abilities**:

- Physical and mental ability to carry out the duties of the position
- Ability to work independently and in cooperation with others
- Ability of communicate effectively in English, both verbally and in writing
- Ability to plan, organize and prioritize
- Ability to supervise
- Ability to follow direction and instruction
- Ability to observe and recognize changes in clients including triggers for anger/depression
- Ability to identify effective methods of behavioral and compensatory strategies
- Ability to establish and maintain rapport with staff, clients, client’s support networks, professionals, and funding agencies.
- Business writing skills, including the ability to type
- Ability to analyse and resolve problems
- Conflict resolution and crisis intervention skills

**This is a full-time, permanent position.**

**Salary range $61,000 to $65,000 gross annually.