Program Assistant Ii

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

Please note, there are two (2) vacancies available.

**About Western**:
**About Us**:
The Faculty Services Team provides proficient and accurate coordination and administrative assistance to faculty members at the Ivey Business School. The team’s mission is to provide professional, efficient and effective support to faculty members.

**Responsibilities**:
The Program Assistant (Learning Management System & Faculty Support Specialist) is responsible for supporting the effective and efficient effective functioning of the Faculty Services department. The Program Assistant will be an expert in all of Ivey’s Learning Management Systems (LMS) and will be a point person and resource for peers in the department and faculty members. The role will coordinate the development of group taught course content in collaboration with Ivey’s EdTech team and will act as a lead for training on Ivey’s LMS platforms across the team, while identifying gaps in training and find efficiencies and implementing changes to process on the team as necessary.

The role will also partner with a complement of 7-8 faculty members to support Ivey’s mission to develop leaders who think globally, act strategically, and address critical issues facing organizations and society, through impactful research and transformative learning experiences. The Program Assistant will work in collaboration with faculty to support their work in delivering high-quality educational experiences across all of our programs, with a particular focus on providing robust, wide-ranging and expert-level support for online course material. The role will: set up and manage online course content, including session content, assignments, quizzes, discussion forums, etc.; record and distribute grades and feedback to students and submits final grades to the program offices; order course material and supplies; prepare, review and edit teaching, case, and research materials; coordinate guest visitors and faculty travel; and complete complex expense reimbursements.

This position is responsible for engaging with all stakeholders - the faculty, students (ranging from undergraduate students to executive program participants) and staff at Ivey and across the University, faculty guests and external vendors - and supporting across all programs.

**Qualifications**:

- Education:
- 3 year community college diploma in a related field
- University degree preferred

**Experience**:
- 4 years' experience providing administrative administrative support and customer service in an office environment; preferably in an academic environment
- Experience coordinating logistics of specialized programs and events; preferably in an academic environment
- Previous administrative experience supporting faculty members with their online course content preferred

Knowledge, Skills & Abilities:
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Influential interpersonal skills that build positive and strong relationships at all levels of the organization
- Effective communication skills (orally and in writing), with the ability to lead discussions and train others, clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Strong attention to detail and ability to process information with high levels of accuracy
- Professional manner and poise, and sensitivity in dealing with confidential issues and materials
- Personable and courteous in working relationships with colleagues, faculty members, students and the public
- Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Ability to work independently and effectively as a member of the team to achieve department goals
- Intermediate computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with online learning management systems (LMS) such as Canvas or OWL is preferred
- Demonstrated ability to quickly learn and adapt to new technologies

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted