Supervisor Clinical Administration

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Clinical Administration Supervisor plans, directs and coordinates the day-to-day operations for tasks assigned to Clinical Records team and/or the Fulfillment Administrators. The main focus of the Supervisor is to ensure efficiency in processes that are connected with collection and verification of counseling hours that impact in provider payment and customer billing and/or ensures that inventory and materials are tracked properly and the orders for materials are submitted timely to procurement team. Supervisor identifies process improvements that will allow the team to process an increasing volume of work within mínimal resource impacts without affecting the quality of data collection required for COA and/or organizational reporting. The supervisor acts as a liaison with other teams in ESS line of business and other departments at Lifeworks to ensure smooth operations. Additionally, the Clinical Administration supervisor facilitates training, day-to-day supervision and team building. Clinical Administration ensures that necessary data is processed in a timely manner, ensuring that proper and accurate reporting is available to other departments at Morneau Shepell including Account Management and Finance. Specific to Fulfillment, Clinical Administration may be responsible for ensuring that all provider orders for materials, orders set by AM team and self-directed packages for client end users have been processed in a timely fashion.
- Sets team goals Plans for staffing requirements and ensures the workload and SLAs are met
- Helps employees understand their contribution to business objectives
- Provides day-to-day leadership by supporting promoting Customer Service environment, going the extra mile to ensure the providers can focus on service delivery
- Cultivating the culture of initiative and continuous improvement, ensuring coaching and new procedures are trained
- Leads frequent team meetings, live online exchanges and helps team understand the organization and team objectives
- Provides feedback to staff and works to help the team Set development and professional career goals
- Monitors individual performance on a regular basis, ensuring any performance concerns are addressed promptly with necessary supports
- Develop quality reports controls ensure team quality and accuracy
- Responsible in maintaining process instructions and system documentation to ensure business continuity
- Supports the team with day-to-day tasks as required
- Responsible for interviewing prospective employees and make new staff hiring decisions. The supervisor is responsible for the onboarding and orientation on department and company policies and integrating them smoothly into day-to-day operations and maintaining details process and training tools.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.