Volunteer, Clinic Administrative Support

**Volunteer, Clinic Administrative Support**:

- Gain experience in healthcare, in a nurse-run community clinic**Make a Difference in Your Community**:
Creating opportunities for more independence; it’s what people in the community rely on us for and what VHA Home HealthCare (VHA) has offered for over 90 years. With over 2,500 health care professionals we serve clients in seven Home and Community Care Support Services areas, in the GTA, London, Ottawa, and Durham. VHA’s Client & Family-centered Care community-based approach provides nursing, rehabilitation, personal support and home support services. Our caring, professional team offers spectacular care to Ontario seniors, families, adults, and children living with disabilities or suffering from a chronic or terminal illness, helping them live life more independently, in comfort and with dignity.

**Purpose **To support the operation of a community care, nursing clinic, serving ambulatory clients daily.

**AREA SERVED** **& LOCATION**: North York

**AGE REQUIREMENT**:Must be 18 years, or older

**RESPONSIBILITIES**:

- The Administrative Support Volunteer helps to ensure the successful operation of the clinic
- Welcomes and admits patients to the clinic according to appointment schedule provided
- Answers phone in a timely manner
- Records and keeps track of telephone messages
- Organizes the reception area to support efficient and effective clinic operation
- Maintains positive relationships with clients attending the clinic
- Cares for the safety, privacy and confidentiality of client and client information at all times
- Respects client privacy and adheres to confidentiality, privacy & other policies
- Reports to supervisors in a timely manner.
- Is familiar with and is able to follow and implement emergency procedures swiftly and independently

**SKILLS, QUALITIES, QUALIFICATIONS & EXPERIENCE**
- Excellent interpersonal and communication skills (Listening, oral, and written)
- Experience in an administrative support role
- Clinic experience an asset
- Excellent phone manner
- Experience in telephone and in-person engagement an asset
- Able to volunteer in person, in a small space
- Able and willing to follow all infection, prevention and control requirements
- Able to engage clients in conversation, and respond easily, creating understanding
- Friendly, caring, reliable, compassionate, empathetic, tactful
- Experience and sensitivity working with culturally diverse individuals and families
- Able and willing to easily receive and follow instructions, policies, procedures and boundaries
- Experience and ease engaging vulnerable people
- Demonstrated ability to work independently and as an effective team member

**TIME COMMITTMENT**:

- 4 hours/week plus travel time; 1 Shift is 4 hours in length
- Shifts available daily, between 10am - 6pm; Clinic closes 12pm - 1pm for lunch, daily
- Days/times to be agreed with volunteer, to create a regular, ongoing schedule
- Able to commit for minimum of 12 weeks; longer if possible/desired
- 100 Service Hours required for reference letter

**WORKING CONDITIONS**:
The Volunteer works independently in a small office and clinic space. Volunteer reports to and is supported by clinic nurses on-site Shifts occur in-person in an office/clinic environment. PPE must be worn at all times All privacy, confidentiality and other policies must be strictly adhered to at all times; Volunteers must follow all infection prevention and control requirements at all times and must self-assess for COVID-19 prior to each shift and must continue to self-monitor throughout the volunteer shift. PPE is provided.

***BENEFITS**
- Gain work-related, and community healthcare experience
- Build your resume and build upon existing skills
- Build on your communication, and interpersonal skills
- Develop social and professional networks
- Receive support through orientation, training, and onsite supervision by nurses
- Experience an environment where volunteers are engaged, challenged, and rewarded
- Gain opportunities to meet new people; support your community
- Make a difference in clients’ lives with needed support
- Receive reference letter after 100 hours of service

**BOUNDARIES**:

- No clinical activities performed by volunteers
- No personal care given to clients by volunteers
- No client contact, of any kind outside of volunteer shifts as scheduled with VHA
- No giving of gifts, items, or food; Do not accept gifts from clients
- Volunteers work within position description, policies, procedures, boundaries, and protocols at all times
- Volunteers follow all VHA policies and procedures and work within the assigned role description

**ORIENTATION, TRAINING & SUPPORT**:

- Orientation to the agency and volunteer program
- Role orientation
- Reports to nurses onsite on a regular basis
- Supervisor will be available for feedback and support
- Reports schedule and schedule changes to supervisor

SCREENING AND SUPERVISION
- Resume
- Applicatio