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Information Technology

2 weeks ago

London, Canada Children's Aid Society of London & Middlesex Full time

**Job Summary**
The Information Technology Technician (IT Technician) supports the effective operation and maintenance of systems hardware and software as well as its’ related infrastructure, for the Children’s Aid Society of London and Middlesex (CASLM). With a focus on accessibility and support, this position ensures users receive maximum benefits from computer, telephone and printing systems.

Customer service is the key. The IT Technician demonstrates productivity, organization, and a high level of responsiveness.

In all activities, the IT Technician acts in accordance with the policies and practices of the CASLM and all legal and government requirements. The IT Technician is accountable for ensuring all services are carried out in a child and family-centered manner with adherence to equitable outcomes for all individuals served by the Society. The Information Technology (IT) Technician is accountable for ensuring all services are carried out in a service friendly manner within an anti-oppressive framework.

Core hours: 8:30 a.m. - 4:30 p.m. It is expected that this position be flexible in terms of hours of work to ensure service excellence and adherence to Ministry standards.

**Requirements**- Diploma in Computer Sciences or a related discipline, specific to information technology preferred
- Minimum of 3 years’ experience supporting end users e.g. Help Desk, direct support functions)
- In-depth knowledge of Microsoft Windows 10 and 11; Microsoft 365 administration also a good asset to have
- Good understanding of Microsoft SharePoint
- Exposure to virtualized desktops and server environments
- Excellent troubleshooting, investigative, diagnostic and problem resolution skills
- Knowledge of the organizational plan
- Excellent communication skills
- Ability to work under pressure with multiple demands
- Demonstrated bias for action and superior quality in all work activities and deliverables
- Valid Ontario G or G2 Driver’s License
- Access to a vehicle for work purposes

**Job Types**: Part-time, Permanent

Pay: $28,899.17-$38,727.65 per year

Expected hours: 21 per week

**Benefits**:

- Employee assistance program

Schedule:

- Day shift

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person