Front Desk Associate for Riviera Inn and Suites

2 weeks ago

Gananoque, Canada Wheel And Anchor restaurant Full time

**Job Summary**

**Responsibilities**
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Handle check-in and check-out procedures, including managing reservations and room assignments.
- Answer phone calls with excellent phone etiquette, addressing inquiries and providing information about services and amenities.
- Maintain accurate records by filing documents and managing guest information using QuickBooks or similar software.
- Provide customer support by resolving guest issues or complaints promptly and professionally.
- Assist in administrative tasks such as proofreading documents, managing correspondence, and maintaining office supplies.
- Collaborate with other departments to ensure seamless guest experiences and operational efficiency.
- Uphold the highest standards of cleanliness and organization at the front desk area.

**Requirements**:

- Proven experience in a front desk or customer service role is preferred.
- Strong organizational skills with the ability to multitask effectively.
- Excellent phone etiquette and communication skills, both verbal and written.
- Familiarity with QuickBooks or similar accounting software is a plus.
- Proficient in administrative tasks including filing, proofreading, and managing documentation.
- Ability to work well under pressure while maintaining a friendly demeanor.
- A commitment to providing outstanding customer service at all times.

Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests while showcasing your skills in customer service and administration

Pay: From $17.20 per hour

Expected hours: 40 - 44 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Night shift

Work Location: In person

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