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Front Desk Agent

3 weeks ago

Gananoque, Canada The Gananoque Inn & Spa Full time

Durée de l'emploi: Permanent

  • Langue de travail: Bilingue
  • Heures de travail: 20 to 40 hours per week

- Education

- Expérience

**Education**

  • Secondary (high) school graduation certificate

**Work setting**

  • Hospitality industry
  • Hotel, motel, resort
  • Rural area
  • Willing to relocate

**Tasks**

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Provide general information on community services

**Computer and technology knowledge**

  • Multi-line switchboard
  • Word processing software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

**Security and safety**

  • Criminal record check

**Transportation/travel information**

  • Own transportation
  • Own vehicle

**Work conditions and physical capabilities**

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

**Personal suitability**

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

**Screening questions**

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?

**Experience**

  • Experience an asset