Office Manager

**Office Manager**

If you are looking to join a dynamic and skilled team, where you can put your exceptional organization and administration skills to work, Vernon Radiological Associates is hiring an Office Manager We offer flexible part-time hours (within current business hours), competitive compensation aligned with experience and a professional work environment.

Vernon Radiological Associates is a diagnostic imaging centre that specializes in the practice of Ultrasound, X-ray and Bone Mineral Density studies. We are a dynamic and well-established imaging clinic, serving patients in the North Okanagan and Shuswap region for over 25 years.

**Job Summary**

Reporting to the Managing Partner, the Office Manager is responsible for a comprehensive approach to administering the various daily, monthly and annual activities to ensure streamlined clinic operations. The Office Manager supports exceptional customer service to patients by developing and administering procedures and policies. This role supervises staff and acts as a liaison between the partners, patients, staff and stakeholders to ensure good communication, organization and conflict resolution to promote a harmonious and productive clinic.

**Key Responsibilities**

**Human Resources (HR), Payroll & Benefits**
- Recruit new staff as requested and ensure they are onboarded, trained, supervised and certifications are maintained.
- Manage and resolve staff requests and issues, escalating as needed.
- Administer HR and Payroll related programs, such as time and attendance, benefits, reporting and payments.

**Financial**
- Administrator financial processes such as reporting, reconciliations, accounts receivable, payable, month and year-end.

**Stakeholder Relationships**
- Coordinate and communicate with internal and external stakeholders regarding confidential patient, employee, clinic, accreditation, and contract information.
- Liaise and resolve complaints related to patients, staffing, equipment or contracts, escalating as required.
- Coordinate and communicate clinic information and updates with all stakeholders to ensure efficient clinic operations.

**Policy, Procedure and Standards**
- Maintain and continuously improve office policy, procedures and standards ensuring maximizing efficiencies; maintaining standards and accreditation, optimizing the business and looks for opportunities.
- Ensure risk is mitigated and policy and procedures are current and aligned with applicable legislation, laws, and best practice, including records management, privacy, employee files etc.

**Day to Day Office Management**
- Ensure patient scheduling, adequate staffing, technology, systems, and supports are maintained to optimize clinic operations.
- Orders and maintains all supplies for the clinic including researching, maintaining and purchasing equipment.

Performs other related duties as required.

**Skills and Abilities**
- Exceptional leadership skills: ability to communicate, resolve issues, and create a motivating and inspiring team culture.
- Strong technical skills, knowledge and ability with software systems related to scheduling, patient interface, bookkeeping (such as Sage 50 or QuickBooks), website building and Microsoft office suite.
- Possesses bookkeeping, accounting, and financial skills.
- Knowledge of medical terminology and billing an asset.
- Excellent customer service, interpersonal, conflict resolution and relationship-building skills with proven diplomacy. Possesses a friendly, warm, and inviting personality.
- Possesses high standards of professional conduct.
- Strong ethical standards and ability to safeguard confidential information.
- Excellent verbal, written and organizational skills, and attention to detail.
- Strong analytical skills and ability to identify and improve inefficiencies; possesses a continuous improvement mindset.
- Experience with efficient office organization and knowledgeable on aspects of medical/health care clinic operations.
- Able to perform multiple tasks, balance priorities and meet deadlines without close supervision. Adaptable to respond to the needs of the radiological office.
- Able to work independently and as a member of a multi-disciplinary team.
- Takes initiative and has a high level of ambition; motivated.

**Qualifications**

Post-secondary education in business or a related field and 3 to 5 years experience, preferably in a professional medical clinic, and/or health care setting with a minimum of 1 year in a supervisory role.
- An equivalent combination of education, skills and experience may be considered_.

COVID-19 considerations:
The health and safety of our patients and employees are paramount.

**Job Types**: Part-time, Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $28.00-$33.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to