Customer Success

**Customer Success /Account Manager: Telecommunications, Cloud, and MSP**

**Job description**

High Tech Communications, a successful Managed Services, Datacentre, Cybersecurity and Unified Cloud Communications provider, is looking for a highly motivated Sales Professional to join our team.

Since 1985, High Tech Communications has assisted organizations of all sizes to grow revenue, save time, enhance productivity, effectively communicate and improve the bottom line through the integration of leading-edge technology, telephony products and software solutions.

We are looking to add a technology-agnostic solution-based and experienced customer success professional, who can help drive challenging and complex conversations with our current customer base, regarding future-proofing and securing their technology stack. This person should feel equally adept at managing the customer's journey from small B2B technology sales from a pricelistto managing large transformative technology projects and quotations.

A modern sales leader will leverage key account management processes and tools that not only retain clients, but also assists to identify, develop and execute on growth opportunities within our account base.

At High Tech Communications, we foster a culture to pursue career ambitions yet understand that we achieve more together than we can as individuals. We are interested in recruiting accomplished professionals to provide superior client care, collaborate with our team, and deliver outstanding business solutions for our customers.

We need this person to understand that over-prioritizing customer service and support cannot come at the expense of account growth.

**The key skills account managers need include**:

- Project Execution and Strategic Planning
- Strategic Account Planning
- Risk Management
- Network Building
- Product and Industry Expertise
- Product/Solution and Brand Knowledge
- Solution Building
- Business Development
- Customer Relationship Building
- Sales Innovation
- Customer Business Improvement
- Business Acumen & Incorporating Economic Drivers

**Key Characteristics**:

- Be an interesting Human Being
- Hardworking, smart, disciplined and focusedin other wordsresults-driven, detail-oriented, and possesses an overwhelming desire to succeed
- Pragmatist, with a healthy fear of rejection, and the ability to overcome it
- A strong understanding of the role of technology in supporting business objectives
- A desire to continually learn innovative technologies and develop greater skill sets
- Excellent communication and organizational skills, including the ability to deal with clients and colleagues of all backgrounds
- Work independently to meet and exceed all KPI targets and drive account growth
- A creative customer-focused individual excelling in solution selling with a penchant for starting conversations with a purpose
- Someone who is not afraid to challenge their customers in order to help them grow

**Core Responsibilities**:

- Pipeline and opportunity management including preparation of monthly and quarterly business planning sessions, forecasts, weekly updates, and CRM updates
- Develop, execute, and track innovative and individual account sales strategies for premise and cloud services
- Identify, build-out, and monitor the account growth pipeline to ensure a continuous population of immediate and long-term growth opportunities
- Work with our team to track technology trends and develop new product solutions
- Follow-up on leads and account inquiries and track progress
- Create interest in our products and services and work diligently with our business development team to identify, target and open opportunities for engagements
- Provide customer feedback and commentary to marketing and product teams to help us continually refine our messaging
- Participating in training and launch of newly recruited vendor relationships

**Requirements**:

- Minimum of 5-10 years of experience in outbound B2B sales ideally selling a service in a telecom or IT-related industry
- Proven ability to run discovery calls and product demonstrations
- Proven experience in server and storage hardware, software and networking sales
- Experience with telecom hardware and software sales
- Willingness to learn and expand knowledge regarding IT Support & Managed Services
- Excellent communication skills - written and verbal and professional demeanor
- Must be self-motivated with an ability to take initiative in a challenging environment
- IT Managed Service Provider (MSP) sales experience: 5 years (preferred)
- UCaaS, SaaS, or Cloud service sales: 5 years (preferred)
- On-Prem telecommunications Sales or Account Management: (preferred)

**Compensation and Benefits**:

- Base salary commensurate with experience
- Uncapped Commission based on exceeding monthly targets
- Skills training, technical sales training, access to experts in the field
- Health and Dental Plan

**Salary**: $50,000.00-$90,000.00 per year