Customer Service Specialist

1 week ago

Aurora, Canada Prevost Canada Full time

The following position within Volvo Financial Services (“VFS”) reports to the **Manager - Asset Management**.

**CUSTOMER SERVICE SPECIALIST (Bilingual, English/French)**
This position will be responsible for providing the highest level of customer service to our Canadian Truck, Construction, and Coach Portfolios, supporting VFS’s mission, goals and objectives.

**RESPONSIBILITIES**:
Prepare & process all buyout/payout calculation requests to conclusion, per established VFS Directives
Send all documentation as required to ensure all lien releases have been completed with accuracy
Provide & process documentation & requests from regional transportation regulatory bodies (power of attorney, plating letters, duplicate ownership request, violations, searches, etc.)
Investigate & resolve billing & contract discrepancies, including required refunds
Process all PAP maintenance on all current accounts (changes, special arrangements, removals, etc.)
Process credit inquiry requests in conjunction with Credit
Prepare & complete all insurance administration requests, including completion of disability insurance forms & processing of insurance cancellations/refunds
- Process all required GST/PST/QST/HST changes.
- Request PPSA amendments related to province and legal name changes as per PPSA Policy.
- Assist in the administration of End of Term accounts.
- Assist in reporting quantifiable metrics to measure success and identify improvement areas in the Customer Service cycle.
- Responsible for handling requests from the Customer Service Portal.
- Process other customer-related tasks assigned by the manager

**EDUCATION**:

- BA/BS in Business or related field, or equivalent work experience in the financial services industry.

**EXPERIENCE**:

- 1-3 years of Customer Service experience in the finance industry, preferably with some transportation knowledge.

**SKILLS**:

- Bilingual (French/English) skills are required
- Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
- Strong written and verbal communication skills.
- High level of integrity with a positive customer and quality focus
- Good computer skills with competencies in MS Office.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Work Location: One location

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