Customer Focused Project Coordinator

5 days ago

Aurora, Canada Brookstone Windows & Doors Full time

We’re looking for that special mix of detail focused and customer obsessed. You live to get items off your ‘to do’ list but you don’t let that get in the way of offering exceptional customer service.

**As the Project Coordinator you will**:

- Manage all aspects window/door installation and service projects
- Think quickly to solve jobsite issues and problem solve customer concerns
- Maintain relationships with customers throughout the life of their project
- Support other departments to complete job to customer satisfaction
- Work closely with installation and service teams to ensure a seamless and positive customer experience

**What's in it for you**:

- Permanent, full time job with company paid benefits
- Incredible career growth potential within our growing company - this job is being filled because of an internal promotion.
- Exceptional support from senior management team, using the latest tech that will help you deliver ‘live’ services to our customers
- We promise to challenge you and give you the autonomy to make decisions every day
- Work with an amazing group of people in a team-centric, fun environment
- Your birthday off with pay

**Who are you**:

- Smart (no time for modesty)
- Customer obsessed - this role is closer to our customers than any in the company
- Highly organized and detail focused - success in this role is about the little stuff
- Natural communicator - as the Project Coordinator you have many internal and external stakeholders to support - open communication is critical
- Industry experience is not required, but bonus marks if you do
- Valid class G drivers license

**Who are we**:

- Employee Focused - awarded ‘2020 Best Place to Work’ in London - also check out our Indeed and GlassDoor reviews.
- Customer Obsessed - an industry disruptor by providing an unparalleled Customer Experience using a special blend of technology and empathy for our customers - check out our Google Reviews
- Growth Oriented - #20 in 2020 of the Canadian Business Magazine Fast 500 list.
- 7 locations & rapidly growing with plenty of opportunity for advancement
- A challenging, fast-paced work environment, but also support and encourage work-life balance.

**Our Core Values.....do you share them with us?**
- We’re Customer Obsessed
- LFG - Get ‘er Done
- NO JERKS - positive workplace
- Quality Matters - Measure Twice, Cut Once
- We Embrace Change for Positive Growth
- HCIH - How Can I Help?
- Think Things Through - Identifying opportunities because every problem has a solution

If this is you, send us your resume. We will look at each submission personally (not an AI program) - I am a real person, my name is Jennifer, and I look forward to connecting with you.

If we see potential, we’ll connect with you quickly - usually the same day, so be ready:

- )

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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