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Customer Service Representative

2 weeks ago

Aurora, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

SUPPORT. ADVISE. BUILD TRUST
- It also means understanding the needs of entrepreneurs by offering them a UNIQUE and CUSTOMIZED experience.
- More specifically, in your day-to-day work, you will take care of the immediate needs of our entrepreneurs and ensure that the company has the best tools to propel it to success. Your role goes beyond simply taking care of the initial need or providing excellent service. We also have a responsibility to take an interest in the entrepreneur's story, challenges and projects, to provide value-added experiences by offering solutions and alternatives that are in their best interest.
- By joining our team, you will enjoy:
- A telework environment-
- A competitive annual salary, starting at $47 093 (education and relevant experience will be taken into consideration)-
- Competitive compensation + annual bonus tied to organizational and personal performance-
- Paid training by Desjardins-
- $600 annual wellness reimbursement to encourage a healthy lifestyle-
- Up to $1,000 for the purchase of ergonomic equipment and IT accessories-
- Professional development opportunities-
- Extensive flexible health/dental benefit package-
- A group pension plan-
- Medical appointments via teleconsultation-
- Employee discounts for auto and property insurance and many other products- What we offer:
- Modern and stimulating work environment that utilizes a variety of digital tools-
- A comprehensive training program that includes continuous coaching and mentoring-
- Leadership that supports your career aspirations and development-
- An inclusive, diverse and respectful work environment- Where we recruit:- Qualifications- University degree/college diploma is preferred-
- Minimum 2 years of strong customer service experience-
- Nimble learner, tech savvy and strong communication skills- Specific knowledge- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with speaking partners, members and/or clients- You Don’t Work at Desjardins. You Grow with Desjardins. There’s a difference.
- Discover what sets Desjardins apart from other employers. See why our growth strategy puts people first and how helping our employees to shine, in every area of life, is the key to our success.
- Click the following link to view a short video: The Desjardins difference
- #MVT3

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.