Associate Director, Student Success and Advising

**Purpose**:
Markham Campus (MC) will embed York University in the heart of one of the most diverse and dynamic urban communities in the province and country. Reflecting the local economy, academic programs and research will revolve around the core themes of technology and entrepreneurship and how they are driving innovation across all areas of knowledge and society.Challenging the traditions of what a university campus can offer, Markham Campus will act as a unique meeting place for students to interact directly with employers, start-up companies, and community partners from across the region.Reporting to the Executive Director, Markham Student Services, and in close collaboration with colleagues at the Markham Campus and across the Division of Students and York Faculties, the Associate Director Student Success and Advising, provides strategic, operational and process oversight of the delivery of the Student Success and Advising portfolio at the Markham Campus. The Student Success and Advising unit is the centre of a unique and integrated student services model at Markham and serves as a first point of contact for students offering them seamless and wholistic support across the student life cycle including registrarial student support and advising services, academic advising, academic success and learning supports, and career education and development. A champion of equity, inclusion and diversity, and guided by student success and developmental advising theories and practices, the Associate Director provides leadership and motivation to their team in delivering excellence in student-focused, accessible and equitable service and fostering collaboration and partnership with faculty and staff colleagues to ensure exceptional and continuous support for students that fosters their engagement and personal and professional success.

**Education**:
Graduate degree in Education, Adult Education, Higher Education, Psychology, Student Development, Counselling or other directly relevant field, or an equivalent of an Undergraduate Degree in a field reflected above plus two years recent related experience.

**Experience**:
Minimum 3 years' experience managing and leading in a matrixed organization. Demonstrated success in profile building and the creation of innovative and successful, strategies by leading staff within a large portfolio in a complex unionized environment.
Demonstrated ability to work collaboratively with partner groups to design and deliver exceptional student services. Experiencing influence and provide strategic advice, counsel, and support.
Experience leading a portfolio in a central service setting working with multiple stakeholders would be an asset.

**Skills**:
Knowledge
Demonstrated knowledge of research, theory and best practices pertaining to student service advising, student success, and EDI.
A sound understanding of the student journey through higher education from recruitment through to graduation and the associated student supports and services tactics, interventions and practices.
A sound understanding of the University's strategic priorities, the academic, administrative and relationship management processes of the University.
A thorough understanding of University regulations, policies and procedures
Remains current in their knowledge of applicable Collective Agreement(s), the Employment Standards Act, Human Rights Legislation, Health & Safety Act and the Accessibility for Ontarians with Disabilities Act (AODA), including their responsibilities as a manager and service provider.Skills
Leads by example in creating a positive, supportive and inclusive team environment of high-performance, trust, respect and collaboration.
Excellent written and oral communication skills.
Ability to build excellent relations with a broad range of clients.
Excellent planning and organizational skills with ability to prioritize workload and meet timelines.
Ability to model multiple problem-solving approaches and identify optimal solutions based on the unique needs of each client.
Ability to provide excellent service to the community and deal courteously and effectively with people at all levels.

**Additional Notes**:
York is committed to ensuring the way we work serves our diverse community and advances our commitment to Living Well Together, one of the Six Priorities for Action in the University Academic Plan. As part of this commitment the University has implemented a Hybrid Work Policy.

The selected incumbent for this role is eligible for a hybrid work arrangement which will be confirmed based on operational requirements.
- **Compensation**:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a