Associate Director of Client Success

Join to apply for the Associate Director of Client Success role at CarltonOne . CarltonOne is a global B2B technology leader, part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal. Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients , 500 vendors , and serve 14 million members across 185 countries . Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com. About the Opportunity: We’re seeking an Associate Director of Client Success to help shape the client journey and drive measurable outcomes. In this role, you’ll oversee a regional or strategic segment of our Client Success team, ensuring our customers realize the full value of our solutions while supporting growth and retention initiatives. Key Responsibilities Mentor and guide a team of Client Success Managers and Specialists, fostering a culture of collaboration, accountability, and excellence. Support hiring, onboarding, and professional development initiatives within the Client Success function. Client Growth & Engagement Drive adoption, retention, and expansion strategies for a defined portfolio of clients. Partner with senior client stakeholders to understand business objectives and deliver tailored solutions that maximize ROI. Strategic Collaboration Act as a liaison between clients and internal teams (Product, Sales, Marketing) to ensure client feedback informs roadmap decisions. Contribute to the development of scalable processes, playbooks, and best practices for Client Success. Data-Driven Insights Monitor KPIs and success metrics to identify trends, risks, and opportunities for growth. Provide actionable insights to clients and internal stakeholders to influence business outcomes. Champion innovation within Client Success by recommending tools, processes, and strategies that enhance client experience and team efficiency. Qualifications 6+ years of experience in Client Success, Account Management, or Customer Experience, with at least 2 years in a leadership role. Proven ability to drive client outcomes, retention, and growth in a SaaS or technology environment. Strong communication and relationship-building skills, with experience engaging senior stakeholders. Analytical mindset with proficiency in leveraging data to inform decisions. Ability to thrive in a fast-paced, global, and purpose-driven organization. Benefits Competitive salary and benefits package. Health, dental, and vision coverage. Access to our employee benefits portal for exclusive discounts. Monthly company-wide events, celebrations, and team activities. Bravo reward points program for recognition and appreciation. Convenient office location close to public transit. How to Apply If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application. We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you. Seniority level Director Employment type Full-time Job function Information Technology and Strategy/Planning #J-18808-Ljbffr