Program Coordinator, Idcd Systems Performance

**Job Description**:
**POSITION PURPOSE**
Reporting to the Program Manager Data & Technical Support, is responsible for developing, coordinating and monitoring a full range of activities to support the division’s operational effectiveness and efficiencies; including leading the implementation of existing, new or enhanced information management systems for infectious diseases programs; supporting programs in the implementation of all available functionality of new and existing systems; developing audit tools and reports from the information system; coordinating the preparation of system user guides and instructional materials; acting as the expert for systems used by the infectious disease programs, and providing guidance, training, mentoring, and coordinating, assigning, scheduling and checking the work of assigned staff and ensuring a safe working environment.

**MAJOR RESPONSIBILITIES**
- Leads the implementation of existing, new or enhanced information management systems and business solutions that support program delivery in the Infectious Diseases Control Division (IDCD) and the Sexual and Blood Borne Infections (SBBI) program or other programs as required.
- Works with IT and IDCD management to develop project charters and project plans, and identify staffing and budget requirements for project implementation including one-time funding and ongoing expenses.
- Evaluates the use of new and existing information systems (IT) to ensure program efficiencies and data security.
- Analyzes user requirements and coordinates business solution development and implementation, including testing and modification of solutions, in collaboration with IT, IDCD staff and management.
- Leads or participates in the development of business intelligence processes, systems or tools including the development of performance metrics and workflow design.
- Researches best practices to initiate and/or implement business process redesign in collaboration with IDCD staff, internal and external stakeholders, to effect improvements and maximize efficiencies.
- Coordinates the development, implementation and evaluation of staff training programs and materials including web based training modules, ensuring training materials comply with the Accessibility of Ontario with Disabilities Act (AODA).
- Uses ‘Train the Trainer’ model and delivers training as required to ensure future comprehensive training capacity for systems such as Panorama, iPHIS, IDCD Health Connection and vaccination clinic appointment system.
- Liaises with Branch staff and external partners, including the Ministry of Health & Long-Term Care (MOHLTC) and eHealth for problem resolution for ministry supported systems.
- Participates in internal/external committees related to systems changes/enhancements and identifies opportunities for staff to participate in committees or initiatives related to systems upgrades and enhancements.
- Provides guidance, training, mentoring and coordinates and checks accuracy of work of assigned staff.
- Provides guidance and direction to cross-functional teams and project team members to drive deliverables of the IDCD systems development and implementation to utilize full capacity of the systems.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
- Performs some functions of management in their absence, as assigned.

**QUALIFICATIONS**
- Successful completion of a University Degree in Health Sciences or related field, or approved equivalent combination of education and experience.
- Demonstrated experience in project management, program design, implementation and evaluation.
- Demonstrated experience in the development and delivery of staff training and education programs.
- Demonstrated experience of IT systems and at least three (3) years hands-on experience with public health data management systems such as iPHIS, Cognos ReportNet, and Panorama.
- Knowledge of concepts and principles of Continuous Quality Improvement.
- Knowledge of infectious diseases programs, services and deliverables; relevant legislation, guidelines and procedures pertaining to infectious diseases control and public health.
- Strong verbal and written communication skills to clearly and effectively convey issues, reports and other deliverables to management.
- Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self-management.