Program Support Coordinator, Solid Waste

Status - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $35.33 - $38.39 - Department - York Region -> Public Works -> Waste Management & Forestry - Location - 145 Harry Walker Parkway, - Newmarket, ON L3Y 7B3 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. - Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to the Program Manager, Solid Waste & Diversion and under the guidance and direction of Project Coordinators; is responsible for supporting and coordinating activities related to sustainable waste management programs and the Integrated Waste Management Master Plan initiatives (SM4RT Living Plan); monitoring data and specifications related to program participation; completing assigned projects related to the business needs of the unit; coordinating meetings, training and special events; maintaining and tracking of online waste look up tool; organizing and delivering regular customer satisfaction surveys; supporting the delivery of reduction, reuse, recycling initiatives and continuous improvement through promotion and education; assisting Project Coordinators with the research and implementation of all pilots programs and initiatives. **WHAT YOU'LL BE DOING** - Support the implementation of SM4RT Living Plan initiatives in multi-residential, Composting, Reuse and Food Waste Reduction, program areas as well as other reuse initiatives. - Distribute promotion and education materials to all internal and external stakeholders such as local municipalities, Regional facilities, multi-residential building and local businesses. - Deliver waste program information to residents through community booths, surveys and other outreach initiatives. - Organize multi-residential waste audits with Waste Operations to measure and monitor programs. - Delivery and organize regular waste generation rate audits at multi-residential buildings. - Review, monitor and analyze Customer Call Reports (Access York) and identify variances. - Plan and coordinate projects, events, training sessions and meetings; coordinates the Strategic Waste Policy Committee and Multi-Residential Working Group meetings with Local Municipal partners. - Regularly review and monitor information related to waste management on the York Regional web site and local municipalities’ websites. Assist with site tours to internal and external partners at various waste depots as required. - Respond to inquiries and resolves concerns, as appropriate. - Draft responses to resident inquiries for review by a Project Coordinator. **WHAT WE'RE LOOKING FOR** - Successful completion of a College Diploma in Environmental Studies/Sciences, Business or a related field, approved equivalent combination of education and experience. - Minimum three (3) years’ experience in waste mana