Technical Support Analyst

9 hours ago

Mississauga, Canada Net2Net IT Solutions Inc Full time

We are looking for a reliable, hardworking and mature individual to join our team as a **Technical Support Analyst** in Mississauga, Ontario. This is not an entry level position.
- **Position Overview**_:
**This position is full-time with a 3 month probation period. Criminal background check required.**

To Apply: Submit a cover letter **AND**resume for consideration.
**Only applicants entitled to work in Canada will be considered for this job. No visa or sponsorship will be provided.**
- **Duties**_:

- Migrations to Microsoft 365;
- Active Directory and Azure AD;
- Follow standard processes and procedures;
- Create documentation as required;
- Onboarding/offboarding of new users;
- Utilize our help desk software tool to track technical support issues;
- Follow-up and communicate with clients in a timely manner;
- Provide after hours and on-call support on a rotational basis;
- Drive to client locations in Southern Ontario as needed.

Note: This position will be responsible for working the 7am-3pm shift one day per week.
- **Qualifications**_:

- Post-Secondary education in a 3 year IT Computer Program (proof of marks and program completion required)
- 2+ years experience in a Technical Support role is required;
- Good understanding and experience with Microsoft Active Directory, Azure AD, domains, and group policies;
- Solid experience with Remote Access and VPN services;
- Fundamental knowledge of network protocols and communication hardware;
- Valid Ontario driver's license and a reliable vehicle
- **Other Skills & Competencies**_:

- Strong technical leadership, teamwork, and technical decision-making skills;
- Excellent oral and written English communication skills;
- Excellent customer service skills;
- Attention to detail;
- Excellent analytical and troubleshooting skills;
- Ability to draft technical documents as required;
- Ability to convey information in a professional, courteous, and tactful manner;
- Ability to remain calm under pressure and think rationally;
- Willingness to learn new technologies;
- Effective time management skills and ability to work with deadlines.
- **Physical Environment & Working Conditions**_:
Location: Mississauga, Ontario
Hours: Monday to Friday 9:00am to 5:00pm, except on the day when working the 7am to 3pm shift.
Most work is performed in a normal office environment although there is some work in computer rooms, network closets, storage rooms, and from home when on-call.
Some need to move/lift moderate to heavy articles and to climb or stoop.
- **What we Offer**_:

- Competitive salary based on experience
- Flexible and comprehensive benefits (dental, vision, drugs, extended health, employee assistance plan, life insurance, $900 annual personal spending allowance )
- Free snacks and hot/cold beverages
- Free parking
- Business casual work environment
- Excellent environment to learn new technologies

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- Will you be able to reliably commute to the work location in Mississauga, ON on a daily basis?

**Experience**:

- Microsoft Windows Server: 3 years (preferred)
- Microsoft 365: 2 years (required)
- Microsoft Windows Workstation: 2 years (preferred)
- OneDrive: 2 years (preferred)
- Azure AD: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Ontario Class G (required)

Work Location: In person

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