technical support analyst

2 hours ago


Mississauga, Ontario, Canada Spicsoft Inc. Full time

Overview
Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience
1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities
Tasks

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents
  • Perform data backups and disaster recovery operations

Experience and specialization

Computer and technology knowledge

  • Linux
  • Networking software
  • Networking hardware
  • Networking security
  • MS Office
  • MS Windows
  • TCP/IP
  • Wireless networks

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Benefits
Health benefits

  • Disability benefits

Financial benefits

  • As per collective agreement
  • Bonus
  • Mileage paid

Other Benefits

  • Free parking available
  • Parking available


  • Mississauga, Ontario, Canada SearchLabs Full time

    Role: Technical Bilingual (French/English) Support Analyst – Level 1/2Type: ContractLocation: Mississauga      Environment: Remote or Hybrid Role Description:You will be working in a second -linetechnical support role is responsible for providing first/second level technicalsupport to internal users. In this role you will respond to service...


  • Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time

    Epicor Prophet 21 (P21) Support AnalystAre you an ERP expert who loves solving complex problems and optimizing business workflows? We are looking for a dedicatedEpicor Prophet 21 Support Analystto join our team In this role, you will be the go-to expert for our ERP system, ensuring our national operations run smoothly and efficiently.The Role at a...


  • Mississauga, Ontario, Canada Spark Power Full time

    Technical Business AnalystReporting to the Director, Information Technology, the Technical Business Analyst will support complex, cross-functional technology initiatives across the IT portfolio, including ERP migration and other strategic technology projects. This highly visible role partners closely with key business stakeholders, project teams, and IT...


  • Mississauga, Ontario, Canada Compass Digital Full time

    Now, if you were to come on board as one of our Support Analyst L2, we'd ask you to do the following for us:Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications.Incident Triage: Quickly assess and prioritize incidents based on their severity, potential impact, and...


  • Mississauga, Ontario, Canada Citi Full time

    Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. ## Strong technology knowledge (unix, sql, windows, basic scripting, monitoring, cloud tech) ## Practical problem...


  • Mississauga, Ontario, Canada Citi Full time

    The Senior Application Support Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people...


  • Mississauga, Ontario, Canada Citi Full time $94,300 - $141,500

    Equities Cash team comprises of Citigroup's electronic execution applications used in Equities including Citi Client connectivity, Venue connectivity, Citi Equities high-touch applications, and Citi Equities Algo systems and focus on the support process and protocols. This team will also be responsible for providing level 1 support coverage for non-equities...


  • Mississauga, Ontario, Canada Citi Full time

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewEquities Cash team comprises of Citigroup's electronic execution...


  • Mississauga, Ontario, Canada Citi Full time $74,999 - $108,000

    You are the brains behind our work …At Citi, we do not just adapt to change – we drive it. Our Summer Technology Analyst Program is where forward-thinking talents meet unparalleled opportunities. This is your chance to innovate, influence, and make an impact in the most global financial institutionCiti Technology partners to ensure that Citi's platforms...


  • Mississauga, Ontario, Canada Citi Full time

    You are the brains behind our work …At Citi, we do not just adapt to change – we drive it. Our Summer Technology Analyst Program is where forward-thinking talents meet unparalleled opportunities. This is your chance to innovate, influence, and make an impact in the most global financial institutionCiti Technology partners to ensure that Citi's platforms...