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Analyst, Technical Support
4 weeks ago
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. The Technical Support Analyst plays a crucial role in ensuring smooth IT operations across Cogir locations in North America. This position is ideal for a problem-solving professional who enjoys troubleshooting hardware, software, and network issues while providing top-tier support to employees. Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues.
Offer remote IT support and coordinate with third-party service providers when needed.
Maintain end-user productivity by ensuring proactive IT asset maintenance.
Collaborate with various external partner to troubleshoot and resolve on-site issues.
Demonstrates critical thinking and resourcefulness, capable of identifying issues and developing solutions with minimal supervision.
Maintain an accurate inventory of IT hardware and software.
Document all IT support activities and resolutions.
Support IT service rollouts and ensure project targets are met.
College diploma or university degree in a relevant IT field.
Experience: 2-3 years IT support in a multi-site environment.
Strong technical knowledge of Microsoft Windows (Office 365, Azure, Active Directory, Intune and Sharepoint).
Understanding of networking principles (IP addressing, DHCP, VPN, LAN, WAN, SD-WAN , Wi-Fi)
Zendesk, SysAid, ServiceNow, ManageEngine).
Working knowledge of IT general controls and hardware troubleshooting.
English proficiency is essential for this role and Bilingualism (English/French) is considered an asset
Competitive Salary + Bonus Structure
– Flexible Benefits Package
– Includes options for a Health Spending Account to tailor coverage to your needs.
This role offers a hybrid work model, requiring 3 days per week in our Support Office.
Social Committee & Perks
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