analyst, systems technical support
1 week ago
Overview
Languages
English
Education
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College/CEGEP
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
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Networking software
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Networking hardware
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Networking security
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Database software
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MS Office
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MS Windows
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Spreadsheet
Additional information
Security and safety
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Basic security clearance
Transportation/travel information
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Public transportation is available
Work conditions and physical capabilities
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Fast-paced environment
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Tight deadlines
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Repetitive tasks
Personal suitability
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Accurate
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Organized
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Team player
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