analyst, systems technical support

1 week ago


Mississauga, Canada Yeti Tech Solutions Ltd Full time

Overview

Languages

English

Education

-
College/CEGEP

Experience

1 year to less than 2 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks

-
Respond to users experiencing difficulties with computer

-
Consult user guides, technical manuals and other documents to research and implement solutions

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Provide advice and training to users in response to identified difficulties

-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

-
Participate in the redesign of applications and other software

-
Provide business systems, network and Internet support to users in response to identified difficulties

Experience and specialization

Computer and technology knowledge

-
Networking software

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Networking hardware

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Networking security

-
Database software

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MS Office

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MS Windows

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Spreadsheet

Additional information

Security and safety

-
Basic security clearance

Transportation/travel information

-
Public transportation is available

Work conditions and physical capabilities

-
Fast-paced environment

-
Tight deadlines

-
Repetitive tasks

Personal suitability

-
Accurate

-
Client focus

-
Efficient interpersonal skills

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Excellent oral communication

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Excellent written communication

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Initiative

-
Organized

-
Team player



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