Help Desk Specialist

13 hours ago


North York, Canada eDecree Full time

Durée de l'emploi: Temporaire
- Langue de travail: Anglais
- Heures de travail: 20 hours per week
- Education:

- Expérience:

- **Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
- ** Work setting**:

- Office building
- Troubleshooting
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Keep maintenance reports and documentation
- Be the point of contact when in need to handle emergency situations
- Evaluate and install computer hardware, networking software and operating system software
- ** Computer and technology knowledge**:

- MAC
- Linux
- JavaOS
- Servers
- Security software
- Programming software
- Web service design
- Database software
- Programming languages
- Mac OS
- MS Active Directory
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- ** Area of work experience**:

- Specification or technical writing
- ** Transportation/travel information**:

- Public transportation is available
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- ** Experience**:

- 1 year to less than 2 years
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Group insurance benefits
- ** Other benefits**:

- Parking available



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