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Technical Service Representative

2 weeks ago

Edmonton, Canada Travel Buggy Full time

**Job Summary**
Travel Buggy is enhancing the lives and freedom of its customers through innovative travel-friendly mobility solutions. We are a North American market leader in foldable, portable power wheelchairs and scooters, driving innovation through our products and world class customer care. Come and join an exciting high growth team and service customers through your digital presence and customer service excellence.

You’ll thrive in this role if you’re a skilled problem-solver with excellent communication abilities, strong technical aptitude, and a passion for delivering great customer experiences.

**Responsibilities**
- Provide remote support for our mobility products, troubleshooting, repairs, and warranty claims.
- Collaborate with colleagues to improve service materials, manuals, and technical processes.
- Conduct virtual demos, tutorial videos, and assist with refurbishing and rebuilding.
- Accurately document and update all tickets / service interactions, and maintain detailed CRM records
- Process dealer and customer parts & accessories orders and follow up to ensure customer satisfaction and timely fulfillment

**Requirements**:

- Positive, professional communication style with patience and compassion.
- Strong customer solutions and service experience
- Strong diagnostic, troubleshooting, de-escalation skills.
- Ability to clearly explain technical repairs to customers in a supportive way.
- Experience with Microsoft Office (Outlook, Word, Excel) and video platforms (Zoom, Teams).
- Experience with Hubspot or other service ticket software is an asset
- Background in electronics or mechanics is an asset.
- Highly organized, self-motivated, and adaptable.
- Knowledge of power wheelchairs, electrified scooters or e-bikes is an asset

Travel Buggy is more than just a mobility company; we are a team that believes in making a difference in our customers’ lives. We offer a supportive and dynamic environment with huge growth opportunities; a place you can grow professionally and succeed.

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- How many years of mobility healthcare experience do you have?
- What is the number one priority for every customer service call?

**Language**:

- French (preferred)

**Location**:

- Edmonton, AB T5S 2E3 (preferred)

Work Location: In person

Application deadline: 2025-05-16