Audio Visual Technician

4 days ago

Ottawa, Canada University of Ottawa Full time

**Because at uOttawa, you belong**

**About the faculty/service: Teaching and learning support services**

At the Teaching and Learning Support Service (TLSS), our work in the fields of university education and techno-pedagogy is two-fold: we support the efforts of faculty members so that their teaching methods are more engaging for the student population. Our faculty support allows students to receive a flexible, high-quality education and to benefit from the appropriate use of technology, both of which have a direct impact on the student experience at the University of Ottawa.
Our team is comprised of professionals in the field of university education and specialists in educational technology in an academic environment. The TLSS provides unique and essential content to the University of Ottawa.

**Position purpose**:
**Hours of work: 2 pm to 10 pm**

**In this role, your responsibilities will include**:

- **Installation Services**: Perform cabling and new equipment installations in classrooms and specialized facilities. Includes installations of various types of educational technology equipment used in a pedagogical setting, on or off campus. During repairs and installations, there is a frequent need to lift, carry and manipulate equipment. There are also frequent requirements to bend, stoop, climb large ladders and work in awkward positions.
- **Client Support**: Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner, or provide alternate solutions; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.
- **Monitoring and Maintenance**: Perform regular inspections to ensure a high level of security, reliability and performance of classroom educational technologies, on and off campus, in order to provide a positive and productive learning environment and to protect the University’s computer network integrity. Ensure consistent accessibility to multimedia rooms by providing, monitoring and maintaining IP addresses, accounts and access codes/cards

**What you will bring**:

- Several years of experience in providing technical support and training to clients, on site and remotely;
- A valid A+ Certification or willingness to obtain;
- Health and safety certification for construction and maintenance operations or willingness to obtain;
- Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility);
- Knowledge of audio-visual systems and devices; design, cabling and termination skills;
- Ability to work independently and in a team;
- Planning and problem solving skills;
- Ability to work under pressure, manage multiple priorities and meet strict deadlines;
- Ability to lift and transport objects up to 20kg;
- Bilingualism - English and French (written and spoken).

**Job Types**: Full-time, Permanent

**Salary**: $57,994.00-$72,107.00 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Language training provided
- On-site gym
- On-site parking
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Night shift

Ability to commute/relocate:

- Ottawa, ON K1N 6N6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- audio visual: 1 year (preferred)

**Language**:

- French and English (advance level) (preferred)

Work Location: In person

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