Receptionist

4 days ago

Montréal, Canada National Bank of Canada Full time

A career as an Receptionnist in the Financial Markets division at National Bank means acting as a resource person for our sector in improving the administrative functioning of the department, by working closely with your colleagues. You will be responsible for welcoming customers as well as your colleagues from the different teams and you will perform various administrative tasks. The person in this role is expected to provide excellent customer service, answer questions, and resolve issues. A customer-centric approach is essential.

**Your role**:

- Welcoming customers and visitors (internal and external)
- Answer phone calls and general questions
- Process, redirect and follow up on requests for information received as needed
- Assist with event planning and coordination
- Perform various administrative and other related tasks
- Support your dedicated teams during absences and vacations
- Manage the coffee and beverage component

**Your team**:
Within Financial Markets, you are part of the Equity and FICC teams (Fixed Income Currencies and Commodities) and report to the Executive Assistant to the Executive Vice-President. Our teams stand out for their client/employee experience delivery, their expertise and their agility.

We favor a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.

**Prerequisites**:

- Recognized experience in a receptionist position, or other relevant position
- Customer service experience
- Excellent command of French and English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and interpersonal skills
- Good organizational skills and versatility

**_**Full-time position (in person 4 days and one day telecommuting)**_**

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

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