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Yfs Asset Performance Representative

2 weeks ago

North York, Canada Yamaha Motor Full time

**Position Information**
- **Department**:YMFCA
- **Location**:480 Gordon Baker Road
- Hybrid
- **Status**:1 Year Contract
- **Reports to**:Team Lead, Asset Performance

**Summary of Responsibilities**

Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

**Key Duties & Responsibilities**
- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposureCollaborate with team members to optimize department efficiency and the customer experience.

**Experience Requirements**
- **Degree/Diploma**:Minimum - 3 Year Diploma
- **Program of Study**:General
- **Years of Experience**:3 to 5 years
- **Type of Experience**:Collection role for asset-backed loans

**Skills and Abilities**
- Bilingual (English and French)
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skillsStrong analytical skills