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Customer Service Representative

3 weeks ago

Montréal, Canada Groupe 3DM Full time

Are you passionate about customer service and working with clients?

Are you looking for a new exciting and challenging opportunity?

Are you looking to work in a dynamic work environment for one of the top employers?

If yes, we have a great opportunity for you

To ensure success, the Customer Service Representative needs to multitask effectively in a fast-paced, dynamic environment, and be able to work with a computer.

**Duties/Responsibilities**:

- Responsibilities and duties include, but are not limited to: _
- Constantly maintaining a positive, empathetic, and professional attitude towards clients.
- Responding promptly to client inquiries.
- Facilitating change requests to ensure that all parties are informed of the impacts on schedule.
- Communicating with clients through various channels.
- Acknowledging and resolving client’s inquiries.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Skills and Requirements**:

- Minimum of 2+ years of experience
- Have a completed high school diploma or an equivalency
- Must be bilingual, both written and oral
- Comfortable using a computer, Microsoft office, and Outlook
- Effective communication skills
- Detail oriented
- Processing and reporting skills
- Deadline oriented
- Multi-tasker
- Excellent time management skills
- Must be able to work both independently and with a team

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- French (preferred)
- English (preferred)