Technical Service Representative

4 days ago

Edmonton, Canada Continental Electrical Motor Services Ltd. Full time

For the past 30 years, Continental Group has grown to become a leader in the medium/high voltage motor & generator repair services industry through our dedication to innovative technology, unequalled services, and top-end products. At Continental, our commitment is to ensure our customers’ needs are met with skill, diligence, and swiftness every time. That is why we employ only the industry's best technicians, journeymen, engineers, sales, and support staff.

Continental’s dedication to innovation means keeping up with the latest improvements in technologies. We are about keeping our customer’s business running efficiently, effectively, and economically well into the future.

Continental is currently seeking a **Field Services Specialist (FSS)** who will be responsible for executing a variety of electrical and mechanical field services throughout Western Canada for our location in Edmonton.

The FSS is a hybrid role combining on-site electrical and mechanical services with assistance in the Service Centre, if needed. Primary responsibility is to execute field services while assisting in the building & maintaining of influential relationships with customers and co-workers.

**Highlights**
- Work-life balance, flexible work arrangement and Off-day on birthday
- Work with a growing suite of new technologies
- Customer facing, trade shows, symposiums
- Above average compensation + OT
- Relocation assistance if required
- Competitive health benefits, with 100% employer paid premiums

**Core Competencies**
- Registered EMST Apprentice. Journeyman Red Seal, Electric Motor Systems Trade Certification, or equivalent industry experience.
- 5 years or more years' experience in the field
- Self-motivated and calm under pressure, ability to work troubleshoot in semi-autonomous environment
- Solid communication skills
- verbal and written
- Ability to problem solve on site and under time constraints

**Responsibilities**:

- Ensure all work performed adheres to all relevant organization provincial and federal safety regulations codes and specifications
- Perform and lead large motor overhauls job scopes which involve a great degree of complexity
- HV and mechanical testing for electro-mechanical equipment
- Ability to innovate and expand in the condition monitoring tools and techniques.
- Handle customer questions and enquiries, as needed
- Supervise assisting technician(s), millwrights with customer installations
- Promote a professional company image, strong voice to employees and customers
- Willing and able to work on overtime, weekdays, weekends, and be available to respond to customer emergencies when needed
- Other duties as assigned

***Required Skills & Qualifications**
- 5+ years experience in a similar role
- Must have a valid driver’s license
- Good mechanical and electrical aptitude
- Ability to work independently in a busy environment
- Physically able to lift up to 50 lbs.
- Able to work well under pressure
- Accountability and strong attention to detail
- Self-starter, with developed analytical and problem-solving skills

Continental is committed to a diverse and inclusive workplace. Continental is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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