Customer & Sales Coordinator (International Freight

Sales Co-ordinator Responsibilities:
To offer expertise in freight forwarding to internal and external clients. Establish and develop relationships with clients, as well as optimize customer service.
- Ensure client satisfaction and maintain relationships with clients (i.e. key accounts and new clients).
- Optimize customer service through quick, efficient, courteous service, and information exactness.
- Engage with the sales department to prepare and present products and services offered as well as assist in creating SOPs for all new clients.
- Engage with the department supervisors to implement and service new clients.
- Develop and maintain relationships with carriers/suppliers to ensure the best possible rates.
- Responsible for quotes/RFQs/RFIs for respective clients and modes of transport.
- Assist the department /product supervisors in different areas.
- Ensure to follow ISO procedures put in place.
- Tele Calling.
- Other duties as assigned by the immediate supervisor/manager.

**Requirements**:

- Knowledge of different modes of transport.
- 1-year post-secondary education or relevant experience.
- Must have the ability to organize and prioritize multiple tasks.
- Excellent communication skills (written and verbal).
- Excellent judgment skills and the ability to negotiate.
- Ability to work independently and set priorities.
- **Computer Skills**:_
- Intermediate to Advanced knowledge of MS Office (Excel, Outlook and PowerPoint)
- We thank all applicants for their interest however, only those selected for an interview will be contacted._

**About**

The DBG Group is one of the leading Transport and Freight companies in Canada, it now holds strong positions in all its activities around three business lines, Freight Forwarding, Transportation and Logistics, warehousing and Distribution Solutions.

DBG Group has areas of business and expertise that now work collectively to satisfy the needs of global clients. DBG makes all of its areas of expertise available to its clients, including freight forwarding and logistics.

Being part of DBG Group means engaging with a Canadian Transport solution provider with an international coverage. A Group that constantly embarks on new undertakings. A Group that invests and innovatesassistDuties:

- Provide administrative support to the sales team
- Assist with order processing, including data entry and order tracking
- Communicate with customers to answer inquiries and provide product information
- Collaborate with internal teams to ensure timely delivery of orders
- Analyze sales data and generate reports for management
- Support sales representatives in upselling and cross-selling efforts
- Maintain customer database and update customer records
- Assist in coordinating sales events, trade shows, and conferences
- Handle customer complaints and resolve issues in a professional manner
- Ensure excellent phone etiquette when interacting with customers

**Skills**:

- Excellent communication skills, both verbal and written
- Strong data entry skills with high accuracy and attention to detail
- Proficiency in Spanish and English, both written and spoken, is preferred
- Previous experience in sales or customer service is a plus
- Ability to analyze sales data and generate meaningful reports
- Bilingual skills for effective communication with diverse customers
- Upselling techniques to maximize sales opportunities
- Knowledge of phone etiquette for professional customer interactions

This is an exciting opportunity for a motivated individual who enjoys working in a fast-paced sales environment. As a Sales Coordinator, you will play a vital role in supporting the sales team and ensuring customer satisfaction. If you have excellent communication skills, strong attention to detail, and a passion for providing exceptional customer service, we would love to hear from you.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$56,530.85 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person