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Pack & Ship Account Manager

3 weeks ago

Toronto, Canada Staples Full time

Some of what you will do:
The Pack and Ship Account Manager will be responsible for developing new Pack and Ship business by prospecting primarily new accounts for the business and creating new Pack and Ship programs all in a specific geography. Responsibilities will include the engagement process and driving significant Pack and Ship growth within these opportunities. Position will serve as the primary contact with buyers and ensure a smooth implementation process with our current support teams and deliver high customer satisfaction. Additional responsibilities will include successfully managing their existing book of pack and ship business and achieving 100% compliance on KPI targets in market.

**Specifically, You Will**:
Customer Focused Activity 65% (of this 35% spent on contact selling activity, 15% contact maintenance and 15% non-contact activity)
- Drive significant new Pack and Ship sales growth in prospects that are regional in scope
- Establish and maintain strong relationships within territory and develop strategic plans to create and develop Pack and Ship opportunities. Manage all aspects of the sales process including customer conversion, proposal and pricing, contract negotiation and ongoing sales management.
- Work with customers to highlight new products and innovations that can help their P&S business
- Develop and deliver presentations to customers,
- Works with appropriate departments to respond to Requests for Proposal (RFP), Requests for Quotation (RFQ), as well as other proposal information.
- Conducts Quarterly Business Reviews for individual accounts
- Manages and responsible for gross profit margin, sales growth and other key metrics within assigned accounts to meet customer and Staples P&L plan and annual goals

Non-Customer Activity: 35%
- Works with P&S estimator and pricing team to develop customer quotes
- Works with vendors to generate leads and new opportunities.
- Internal meeting with sales teams, L&D, ops and merchandising
- Travel
- General administration

**Some of what you need**:

- College Diploma
- Minimum of 4 years sales experience
- Pack and ship or industrial related industry experience
- Excellent presentation skill
- Strong time management and organizational skills with demonstrated problem solving skills
- Ability to travel and work independently and in a cohesive team
- Experience and proven record of managing programs at multiple large and mid-sized clients
- Thorough knowledge of Pack and Ship products and services
- Ability to interface at the most senior levels at a customer site
- Strong relationship building and interpersonal skills
- Consultative selling, negotiation and advanced client management skills
- Ability to manage to P&Ls
- Ability to set targets and design growth plans
- Strong business, financial, operations and technology acumen
- Ability to function independently with mínimal supervision
- Ability to present in front of large groups
- Demonstrated exceptional customers service ability

Some of what you will get:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs And more...

**#Bringyourpassion