Student Support Services

4 days ago

Edmonton, Canada Academy of Learning Career College Full time

At Academy of Learning Career College (AOLCC) we lead in skills training and enabling positive futures. We are a team of professionals with high aspirations and positive attitudes who strive to provide the best student experience. We are looking for you. You are a motivator and cheer leader who enjoys helping students achieve success. You are a team member who enjoys working collaboratively in a fast-paced environment. If this is you, we encourage you to join our team in the role of **Student Services Representative full time**. You will provide positive and productive student experiences resulting in the highest obtainable graduation rates, job placement rates and student referrals.

**Responsibilities**
- Provide a positive and professional representation of AOLCC.
- Ensure students are aware of the importance and details of Student Loan Repayment.
- Ensure proactive involvement and awareness in students’ progress and academic behavior, be ready to intervene, counsel, coach and create action plans as needed.
- Establish and maintain positive community relations to facilitate awareness of employers for our graduates and potential sources of new students.
- Ensure attendance and progress of students is reported daily from facilitators and instructors.
- Maintain accurate and detailed student files including FOIP/PIPEDA, funding sources, programs and lengths, withdrawals, funding freezes, absences, employment opportunities and all other communications.
- Contribute information and reporting to management in a timely manner as requested.
- Record accurate and timely KPI data monthly and examine results for continuous improvement.
- Instruct and coach students on resume writing, job search techniques and interview skills.
- Participate in events such as student appreciation, orientations, open houses, graduations, trade shows, etc., as required.

**Qualifications**
- Some university/college courses are an asset.
- Three years’ experience in counseling, educating, or supporting adults is an asset.
- High attention to detail, ensures accuracy and professionalism in all documentation.
- Proficient with technology (MS Office (Excel, Word, Power Point).
- Highly proficient communication skills (verbal and written).
- Ability to manage diversity and make timely decisions.
- Accommodation for job applicants with disabilities is available upon request. Academy of Learning Career College is committed to having our team reflect the community it serves and actively welcomes applicants from diverse and equity-seeking backgrounds. AOLCC endeavors to create and protect a culture of respect and cooperation with all staff and students. Thank you for your interest, but only those people chosen for interviews will be contacted. No telephone calls please._

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Student Services: 1 year (required)
- Customer service: 2 years (required)

Work Location: In person

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