Student Support Administrator

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COMPETITION NUMBER: 1573

CLOSING DATE: January 9, 2026 @ 11:59 pm MDT

We’re excited for you to explore the opportunity to join our Student Support Centre team as a Student Support Administrator in a 1-year term position.

Reporting to the Team Lead of the Student Support Centre, the Administrator acts as a primary point of contact. The Administrator responds to front-line inquiries resolving or directing as required.

HOW YOU’LL MAKE A DIFFERENCE:

- Answer inquiries from students and prospective students, through multiple channels, providing appropriate resolution or direct to other services.

- Manage group email accounts. For each email, the Administrator will either respond to the inquiry directly or direct the inquiry to the appropriate team can respond.

- Answer incoming calls, to the college switchboard, for general information and referrals. With the goal of a one-call resolution perspective when possible.

- Assist prospects or students in using self-service kiosks to apply to college programs or access other online services.

- Assist LINC applicants to complete an application for admission.

- Manage ID card photo process and distribute student ID cards.

WHAT YOU BRING:

- Post-secondary certificate, diploma preferred - ideally in the area of office or business administration.

- 1+ years’ experience of related customer service experience. A combination of education and experience can be considered

- Intermediate knowledge of Microsoft Office tools (Word, Excel, Outlook); comfortable with other computer applications.

- Experience working with Student Information System (preferably PeopleSoft) an asset.

- Knowledge of FOIP.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

- Exceptional interpersonal skills and ability to contribute to a positive team culture, including working collaboratively with others and paying attention to how the team supports its members.

- Strong listening, written and verbal communication skills demonstrating the ability to articulate messages effectively.

- Ability to effectively manage a large volume of work with a high degree of accuracy and attention to detail.

- Ability to remain calm and composed during extremely busy times and to effectively diffuse difficult situations.

- Ability to respect and relate to people from varied backgrounds, ethnicities, cultures, and abilities.

- Critical thinking skills to find innovative solutions and identify when and with whom to implement appropriate risk management and intervention.

SALARY: $44,648 - $58,033 annually reflective upon what you bring AKA your education and experience. This is a full-time position with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion:

We're on a journey to become an inclusive, anti‑racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative – our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self‑determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility:

At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester

If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST

Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

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