Service Advisor

1 day ago

Victoria, Canada Genesis Kelowna Full time

**Victoria Hyundai** is proud to have the most innovated and exciting brand in the Automotive Industry We are looking to add a **Service Advisor** to our growing team.

**Responsibilities**:

- Recommend and sell maintenance and repair services to customers
- Follow up on any unsold work
- Write service work orders
- Liaise with technicians to ensure proper work flow
- Maintain and develop an excellent customer experience and relationships
- Greet customers in a timely, friendly manner
- Be able to multi-task in a fast paced environment
- Create work orders with accurate information
- Refer to service history, inspect vehicle, and recommend additional needed service
- Provide a complete and accurate written cost estimate for labor and parts
- Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail
- Keep service department forms, menus and pricing guides up-to-date
- Explain completed work and all charges to customers
- Maintain high customer satisfaction standards

**Who you are**:

- 2+ years experience in a service advisor role is required
- Outgoing & a strong desire to serve people
- A positive attitude & always smiling
- Flexible schedule and available to work Saturdays
- Enjoy working in a fast paced, energetic environment
- Great organizational & computer skills
- Must be eligible to work in Canada

**Nice to haves**:

- Experience in the automotive industry a strong asset
- PBS knowledge is considered an asset

**Why choose us**

We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 7 award winning dealerships across BC. As an established and growing company we offer:

- Competitive pay
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards - commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security

**Who are we**:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Ability to commute/relocate:

- Victoria, BC V8T 2W5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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