Store Manager

Store Manager - Role Specification

Role Responsibilities

Andrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to an omnichannel business and operating model. The Store Manager performs an essential role by owning the achievement of the sales target for their store, the growth and development of their team, and supporting Andrew’s strategic journey by integrating essential transformations in-store.

Nature of Role

The role is led by a customer-first mentality and demands strong skills as well as experience in sales, business management, and people management. Skills and experience are supported by structured problem solving, planning, organization skills, and an innovative, collaborative, and cross-functional mindset. These principles must be maintained within the fast-paced operational environment.

Demand Generation
- Understand the Andrews customer, personas, and how they are represented in the local community for your store.
- Collaborate with management to drive traffic to the stores, through events, promotions, and developing relationships with the local community and organizations.
- Work with the wider team to develop and serve a portfolio of high-net-worth customers.

‘Product’ Management (Customer Experience and Journey)
- Understand Andrews’ services and offerings and how they drive the Customer Experience and Journey both in-store and in the digital sphere.
- Understand the in-store mechanisms and processes which support the Customer Experience and Journey.
- Work with leadership to develop and implement measurable improvements to processes

Performance Measurement
- Understand organisational goals, those set for your store, and how to track your store’s progress towards these goals.
- Understand the key performance indicators (KPIs) used to measure individual team members within your store, your store as part of the overall organization, as well as other business units in the organization.
- Understand the mechanisms that can be used to drive improvements in KPIs, as well as how KPIs in other parts of the organization can impact your store

People Management
- In collaboration with the Talent team, administer recruitment, onboarding, development, and offboarding of staff in your store through the employee lifecycle.
- Coach, mentor, and train in-store associates and your supporting management team.
- Manage staff scheduling within your store, ensuring coverage throughout store business hours, employee vacations, time off, and absences.
- Conduct regular meetings with your team, speaking to store goals, as well as developing training plans and performing regular performance reviews

Finance Management
- Maintain oversight of store, staff, and event costs, working with leadership to manage and stay within budgets allocated to your store.

Process Management
- Understand the operational processes associated with conducting business in an Andrews retail location, ensuring adoption, adherence to established standards, and emphasizing precision and consistency.
- Collaborate with leadership and the wider organization, suggesting improvements to processes where suitable, assisting with iteration and implementation.

Competencies, Technical Skills, and Knowledge:

- Retail management experience in a luxury environment (3-5 years)
- Team coaching, mentoring, development, and leadership
- Financial planning and budgeting
- Inventory management
- Project Management, planning, and execution (preferred)
- Event Management
- Process Management
- Clienteling and luxury sales techniques and skills
- Microsoft 365 Suite, in particular: Word, PowerPoint, Excel, and SharePoint
- Key performance indicator metric design, and (goal and metric setting) dashboard reporting (preferred)