Service Manager

2 weeks ago

Edmonton, Canada Modern People Solutions Full time

Our client has an great opportunity for an exceptional **Service Manager** in **Dewberry, Alberta** Previous experience would be great, but our client will also consider someone with a technical background, great coaching skills, client satisfaction oriented, eager to learn and take on additional responsibilities.

**What makes the role exciting and what does it involve?**
- Overseeing the operations of the service department for agriculture equipment
- Leading and coaching the service team (A Service Writer, Shop Foreman and Service Technicians)
- Motivating the team to achieve goals, financial and organizational objectives
- Annual budgeting, in collaboration with the Branch Manager
- Creating and driving marketing plans for the service department to contribute to achieving department goals
- Final reviews of work orders for accuracy
- Submission of warranty claims as per OEM guidelines
- Schedule and assigning work to Service Technicians, as appropriate
- Handling client concerns

**What are we looking for?**
- Previous experience as a Service Manager, Operations Manager, technical leadership role or leadership role in the agriculture industry would be preferred
- A degree or diploma in Agribusiness would be an asset, but not required
- A technical background, certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, understanding of agriculture equipment or experience working/growing up on a farm
- An understanding of service department metrics and financials would be helpful, but it's something we can teach too
- Great coaching skills and able to effectively motivate a team to achieve department goals
- Client satisfaction focused, while also balancing the interests of the company

**Why work for our client?**
- A competitive base salary, with a quarterly incentive program
- A competitive benefits package
- An RRSP matching program
- A great company culture, you'll get to work with a lot of amazing people
- Tenure bonuses

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