Intern Its Service Desk

5 days ago

Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Internship
Contract Duration: 6 months

About the team you are joining

IATA ITS internship program offers the opportunity to gain hands-on experience working for a technically advanced international organization. You'll work one on one with the service desk team lead, using leading edge systems and tools to create innovative solutions.

What your day would be like
- Provides user support and customer service through the Help Desk; be present, visible and
available in this position to assist users requiring technical assistance.
- Responds to questions from callers and office employees; formulates and implements
appropriate solutions.
- Administers standard Help Desk operating procedures; maintains an accurate log of all Help
- Desk contacts using trouble ticket software.
- Attends all Help Desk training sessions; trains Company employees as needed in the use of current and upcoming technologies; explains integration and seeks collaboration between information technology department and field operations.
- Enforces and adheres to all company computer policies.
- Manages the circulation of backups and restorations, as requested and appropriate.
- Server, router, firewall firmware updates as needed.
- Becomes familiar with available help resources; stays apprised of company technology changes and/or problems.
- Directs calls to appropriate support staff, as necessary.
- Maintains discipline and professional decorum in the Help Desk.
- Assists with other duties and projects as assigned by the service desk team lead.

We would love to hear from you if

You have:

- Degree in IT related discipline (Bachelor degree or similar as a minimum). The degree must
- have been achieved within the last 12 months;
- Knowledge of Microsoft Windows operating systems and Microsoft 365;
- Knowledge of basic hardware components and laptops;
- Strong customer focus and interpersonal skills in a global environment;
- Ability to work as part of a team and autonomously;
- Excellent oral and written communication skills in English;
- Proficiency in additional language is an asset;
- Ability to remain calm, courteous and efficient in emergency situations.

Travel Required: N

**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**

***
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

  • Service Desk Analyst

    2 days ago

    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Service Desk Agent

    2 days ago

    Montréal, QC, Canada Aversan Full time

    **Responsibilities**: - Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets - Use customer service skills to clearly and effectively communicate with end users in English language, using corporate telephony and messaging tools - Perform analysis,...

  • Support Agent

    2 weeks ago

    Montréal, Canada CTConsultants Full time

    **CTC007354 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT Location - Mississauga office Bilingual not required, English only Remote work however they might be called very rarely into the office if requested by their...

  • Help Desk Manager

    5 days ago

    Montréal, Canada FlightHub Full time

    UNCAGE YOUR** **AMBITION **as a **Help Desk Manager** We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may...

  • Level Ii IT Service Desk Technician

    3 days ago

    Montréal, Canada Tecsys Inc. Full time

    Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the...

  • Consultant Service Desk Analyst, IT Support

    2 weeks ago

    Montréal, Canada Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Consultant] [service Desk Analyst, IT Support]

    2 days ago

    Montréal, Canada Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Fx Head of Desk

    5 days ago

    Montréal, Canada Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **FX Head of Desk** **Location: Ebury Montreal - full time office based** Our **Heads of Desks (HoD)** are...

  • Support Agent Service Desk

    2 weeks ago

    Montréal, Canada CTConsultants Full time

    **CTC007531 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training. - Only Ottawa location to be considered - Interviews...

  • Service Desk Analyst

    6 days ago

    Montréal, Canada Teamware Solutions (quantum leap consulting). Full time

    **Role: Service Desk Analyst (Canadian French Speaking)** **Location: Montréal, QC (onsite role)** **Max Salary: CAD 50K/annum** **Type - Full Time** **Key Responsibilities**: - Assist with the deployment of Office as part of migration to Office 365 - Configure and Support all End User Devices which includes OS settings, system drivers, encryption,...