Patient Care Coordinator

**Join Our Innovative Team as a Patient Care Coordinator at Pollock Clinics**

Are you ready for a rewarding career in a dynamic and forward-thinking environment? Pollock Clinics is seeking a passionate Patient Care Coordinator to join our team and be a part of something extraordinary.

**About Us**:
At Pollock Clinics, we strive for excellence in everything we do. We're committed to fostering a culture of continuous learning, creativity, and collaboration. As a leading center for Men's Sexual Health in British Columbia, we offer cutting-edge treatments and solutions in a supportive and patient-focused environment.

**The Opportunity**:
As a Patient Care Coordinator, you'll play a pivotal role in ensuring that every patient's journey is seamless and exceptional. From scheduling appointments to providing invaluable support and education, your dedication will be the cornerstone of our patients' experience.

**This exciting position offers the opportunity to work 5 days per week from 9:00 am to 5:00 pm, Monday to Friday, at our New Westminster office. Joining our team presents abundant avenues for professional growth and development within the role.**

**Responsibilities and Duties**:

- **Patient Journey Support**: Guide patients through their experience, offering assistance, answering questions, and providing unwavering support every step of the way
- **Clinical Day Organization**: Prepare and organize the clinical day for our esteemed physicians, ensuring efficiency and effectiveness in patient care delivery
- **Scheduling Mastery**: Utilize our advanced computerized scheduling system to book and adjust appointments, ensuring that patient needs and program requirements are met with precision
- **Patient Registration and Documentation**: Welcome patients with warmth and professionalism, ensuring all necessary paperwork is complete and accurate. Handle data entry and paperwork processing with meticulous attention to detail

**Compensation**:
**$22.00 to $27.00 per hour,** we also offer a range of benefits including extended health care, dental care, disability insurance, life insurance, vision care and a health/lifestyle spending account.

**Requirements and Qualifications**:

- **Experience**: 2 years of recent experience in a medical practice, or a comparable combination of education and training
- **Certification**: Medical Office Assistant Certificate preferred, showcasing your commitment to excellence in healthcare administration

**Skills and Abilities**:

- **Passion for Customer Service**: Exhibit genuine enthusiasm for providing top-tier customer service, leaving a lasting impression on every patient interaction
- **Effective Communication**: Communicate with clarity and empathy, building rapport with both patients and colleagues
- **Organizational Skills**: Maintain impeccable organization in your work, ensuring efficiency and accuracy in all tasks
- **Great Attitude**: Bring a positive attitude to the workplace every day, inspiring those around you with your infectious energy and optimism
- **Self-Starter Mentality**: Take initiative in your role, demonstrating the ability to work independently and drive results without constant supervision
- **Openness and Assertiveness**: Embrace change as an opportunity for growth, confidently voicing your ideas and contributing to a culture of continuous improvement

**Why Join Us**:
At Pollock Clinics, we offer more than just a job - we offer a supportive and inclusive work environment where you can thrive both personally and professionally. With opportunities for continuous learning, career development, and advancement, joining our team opens doors to endless possibilities.

We offer excellent in-house training covering all aspects of working with our clients and other core skills, and are committed to providing our staff with a wide range of learning and development opportunities.

**Ready to Make a Difference?**

If you're ready to embark on a fulfilling career journey with a supportive team in a rapidly evolving environment, we want to hear from you Join us in making a meaningful difference in the lives of our patients.

Pay: $22.00-$27.00 per hour

**Benefits**:

- Company events
- Disability insurance
- Life insurance
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person