Patient Care Coordinator
3 days ago
**Join Pollock Clinics — a leader in innovative, patient-centered men’s health care.**
**With over 30 years of excellence in medical procedures and a reputation for compassionate, discreet care, Pollock Clinics is committed to improving lives through leading-edge treatments, a five-star patient experience, and a values-driven team. We are growing and looking for dedicated professionals who share our passion for excellence, innovation, and making a real difference in the lives of our patients.**
**Position Overview**:
As a Patient Care Coordinator, they ensure that every patient's journey is seamless and exceptional. From scheduling appointments to providing invaluable support and education.
**Responsibilities and Duties**:
- **Patient Journey Support**:
- Guide patients through their experience, offering assistance, answering questions, and providing unwavering support every step of the way.
- Ensure patients feel comfortable and informed throughout their care journey, addressing any concerns promptly and empathetically.
- **Clinical Day Organization**:
- Prepare and organize the clinical day for our esteemed physicians, ensuring efficiency and effectiveness in patient care delivery.
- Coordinate with medical staff to optimize schedules, ensuring smooth operations and mínimal patient wait times.
- **Scheduling Mastery**:
- Utilize our advanced computerized scheduling system to book and adjust appointments, ensuring that patient needs and program requirements are met with precision.
- Handle rescheduling requests and follow-up appointments with accuracy, maintaining an organized and efficient schedule.
- **Patient Registration and Documentation**:
- Welcome patients with warmth and professionalism, ensuring all necessary paperwork is complete and accurate.
- Manage data entry and paperwork processing with meticulous attention to detail, ensuring patient records are up-to-date and compliant with regulatory standards.
**Requirements and Qualifications**:
- **Experience**:
- Minimum of 2 years of recent experience in a medical practice, or a comparable combination of education and training.
- **Certification**:
- Medical Office Assistant Certificate preferred, showcasing your commitment to excellence in healthcare administration.
**Skills and Abilities**:
- **Passion for Customer Service**:
- Exhibit genuine enthusiasm for providing top-tier customer service, leaving a lasting impression on every patient interaction.
- **Effective Communication**:
- Communicate with clarity and empathy, building rapport with both patients and colleagues, ensuring all interactions are professional and supportive.
- **Organizational Skills**:
- Maintain impeccable organization in your work, ensuring efficiency and accuracy in all tasks, particularly in scheduling and documentation.
- **Great Attitude**:
- Bring a positive attitude to the workplace every day, inspiring those around you with your infectious energy and optimism.
- **Self-Starter Mentality**:
- Take initiative in your role, demonstrating the ability to work independently and drive results without constant supervision.
- **Openness and Assertiveness**:
- Embrace change as an opportunity for growth, confidently voicing your ideas and contributing to a culture of continuous improvement.
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