Patient Care Coordinator

_**We are looking for 2 additional Patient Care Coordinators for our growing clinics.**_

We are inviting individuals with passion and drive, who strive to ensure that our high standard of quality care and patient experience is maintained to apply.
- Do you love to help people? Do you take pride in providing with decisive and detailed patient education with confidence? Do you thrive in an environment with constant growth? Does constructive feedback feel like room for improvement?

~ Does this sound like you? If so we invite you to apply.
- **Pollock Clinics Mission**:_

At Pollock Clinics, our mission is to uphold the highest international standards of male medical care while treating our patients with compassion, dignity, and respect.
- **About Pollock Clinics**:_

Pollock Clinics is one of BC’s largest providers of:

- No-scalpel no-needle vasectomy and circumcision for babies, boys, and men of all ages.
- Treatment for erectile dysfunction, sexual performance enhancement, as well as penile frenuloplasty and frenulectomy,
- Circumcision for babies, children and men
- Hair restoration for men and women.

What is the role of our Patient Care Coordinators at Pollock Clinics?
- Following patient through their program journey, helping them with appointments and any questions and support along the way
- Ensure clinical day is organized and ready for physicians.
- Utilizing a computerized scheduling system (Input Health), schedule and book patient and follow-up appointments, adjusting arrangements in accordance with patient and program requirements and notifying both the patient and clinicians, ensuring that appropriate date, time, and location are provided to the patient, and placing appointment reminder calls to patients/families.
- Receive and register patients upon arrival. Ensure patient demographics and appropriate medical information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
- Perform data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and work with physicians.
- Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.

**Qualifications**:

- Minimum grade 12 graduation.
- Two (2) years’ recent experience, or an equivalent combination of education, training, and experience.
- Knowledge of medical terminology.
- Medical Office Assistant Certificate preferred.

**You have demonstrated ability to**:

- Keyboard 45 w.p.m.
- Communicate effectively, both verbally and in writing.
- Deal with patients and colleagues effectively.
- Organize work.
- Operate related equipment.
- Physically carry out the duties of the position.

We serve a diverse local community across the province, including families of various cultural and ethnic backgrounds. There are currently two clinic locations: Vancouver and New Westminster.

**Locations you will be working at**:
304 - 625 Fifth Avenue, New Westminster Location (3 days per week)
1101-805 West Broadway, Vancouver Location (2 days per week)

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have an MOA Certificate?
- What is your greatest passion for working in healthcare?

**Experience**:

- MOA or Patient Care Coordinator: 1 year (preferred)

Work Location: One location