Automotive Service Advisor

7 days ago

Niagara Falls, Canada Advantage Autopro Full time

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a full-time position with competitive pay and benefits.

**Duties**:

- Greet customers and assist them with scheduling appointments for automotive repairs and maintenance
- Listen to customer concerns and accurately document vehicle issues
- Provide customers with detailed explanations of recommended repairs and services
- Generate repair orders and communicate with technicians to ensure timely completion of work
- Upsell additional services or products that may benefit the customer's vehicle
- Maintain accurate records of customer interactions, transactions, and service history
- Handle cash transactions, including processing payments and providing change
- Coordinate loaner vehicles for customers when necessary
- Follow up with customers to ensure satisfaction and address any concerns or questions

**Experience**:

- Previous experience in a customer service role, preferably in an automotive dealership or repair shop
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment

**Benefits**:

- Competitive pay based on experience
- Health insurance options
- Retirement plan
- Paid time off

**Job Types**: Full-time, Permanent

Pay: $16.71-$28.33 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Automotive Service Advisor

    2 weeks ago

    Niagara Falls, Canada German Automotive Inc Full time

    We are looking for a service advisor with experience who is personable, computer literate, organized and able to multitask. Automotive background/experience is required as the business is technically complex. Priority will be given to those with hands on experience in this position. You will work with customers and technicians, preparing work orders,...

  • Service Advisor

    2 weeks ago

    Niagara Falls, Canada German Automotive Inc Full time

    **Job Overview** **Duties** - Greet customers promptly and professionally, providing exceptional customer service throughout their visit. - Assess customer needs by listening attentively and asking relevant questions to determine the appropriate services required. - Prepare detailed service estimates and explain recommended repairs or maintenance services...

  • Service Advisor

    6 days ago

    Niagara Falls, Canada German Automotive Inc Full time

    **Job Overview** **Duties** - Greet customers promptly and professionally, providing exceptional customer service throughout their visit. - Assess customer needs by listening attentively and asking relevant questions to determine the appropriate services required. - Prepare detailed service estimates and explain recommended repairs or maintenance services...

  • Automotive Service Advisor

    2 weeks ago

    Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...

  • Automotive Service Advisor

    7 days ago

    Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...

  • Automotive Service Advisor

    7 days ago

    Niagara Falls, Canada Midas Niagara Falls Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**: The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Automotive Service Advisor

    2 weeks ago

    Niagara Falls, Canada Midas Niagara Falls Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**: The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Automotive Service Advisor/customer Service 1 Year

    7 days ago

    Niagara Falls, Canada Midas Niagara Falls Full time

    Responsibilities: - Manage and oversee the daily operations of the automotive service department - Provide excellent customer service and ensure customer satisfaction - Schedule and assign work to automotive technicians and service advisors - Monitor and maintain inventory levels of automotive parts and supplies - Ensure compliance with safety regulations...

  • Automotive Service Advisor/customer Service 1 Year Xp

    4 days ago

    Niagara Falls, Canada Midas Niagara Falls Full time

    Be able to move Brampton and Collingwood Locations. **Responsibilities**: - Manage and oversee the daily operations of the automotive service department - Provide excellent customer service and ensure customer satisfaction - Schedule and assign work to automotive technicians and service advisors - Monitor and maintain inventory levels of automotive parts...

  • Automotive Service Manager

    1 day ago

    Niagara Falls, Canada Midas Niagara Falls Full time

    Responsibilities: - Manage and oversee the daily operations of the automotive service department - Provide excellent customer service and ensure customer satisfaction - Schedule and assign work to automotive technicians and service advisors - Monitor and maintain inventory levels of automotive parts and supplies - Ensure compliance with safety regulations...