Tenant Services Coordinator

6 days ago

Burnaby, Canada Transpacific Realty Advisors Full time

**Property Management Administrator - Tenant Services**

Key Responsibilities
- Maintain maintenance program database (Prism)
- Prism (Create Work Orders, Assign, Updating and Completing)
- Prism (Update TPRA Staff, Mobile and Tenant Changes)
- Prism (On Boarding and Off Boarding)
- Prism (Update Tenant’s Insurance/Contractor’s Insurance & WCB)
- Generate PM Reports
- Master Program Preventative Maintenance Schedules (Notices & Scheduling)
- Coordinate maintenance services with the site staff and tenants, ensuring all building maintenance and inspections are conducted according to Transpacific’s contractual obligations with each client and tenant
- Schedule and track various global programs (Master Programs) across all properties under management; programs include, but are not limited to, property tax assessments and appeals, insurance policies, fire inspections, roof inspections, and snow removal contracts
- Review and completion of operation contracts, under Property Managers’ direction and approval
- Act as the company’s key tenant contact for maintenance issues; ask questions to clarify the nature of the problem and take immediate steps to ensure satisfactory resolution
- Prepare tenant communication and correspondence on behalf of the PM team relating to the maintenance of the properties
- Maintain tenant lists, contractor lists and various project specific lists to expedite referencing and completion of the work
- Other duties as assigned
- As a member of the Property Management team, provide support to others when required, actively participate in team meetings, and contribute to the overall successful functioning of the office environment

**Qualifications**:

- Strong understanding of building systems
- Strong interpersonal and relationship building skills
- Ability to make good, analytical decisions
- Problem solver
- Ability to meet deadlines

Pay: $45,000.00 per year

Work Location: In person

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