Shelter Support Staff

Reporting to a Program Manager, Shelter Support Staff ensure service delivery has the highest quality outcomes for all those using The INN. Services are delivered in a positive and welcoming work environment from a lens of cultural humility with a guest-centered, trauma informed, anti-oppression approach.
- An emergency shelter open 24 hours/day, 7 days/week, 365 days/year._

Shifts are generally:
8:00am to 4:00pm

4:00pm to 12:00am (midnight)

12:00am to 8:00am

**Conditions of Employment**:
Legally entitled/allowed to work in Canada.

Proof of being fully vaccinated for COVID-19 is mandatory.

Clean and completed Police Vulnerable Sector Check at Employee’s own expense. Original document.

Certification in CPR and First Aid at Employee’s own expense.

Shelter Support Staff must expect to be in potentially threatening situations while performing their duties at The INN. It is an emotionally challenging and physically demanding job and Shelter Support Staff staff need to be capable at all times to:
alternate sit/stand or walk/run at will

climb up and down stairs

crouch/kneel/stoop

lift/carry

push/pull

reach at/below shoulder level

reach overhead

run to or from an incident

**RESPONSIBILITIES**:
**Professional Conduct**:
1. Model and actively promote a positive, welcoming, non-judgmental, inclusive environment to all individuals accessing The INN, where every individual is treated with courtesy, respect, and compassion.

2. Maintain information in confidence as required.

3. Adhere to the Staff Code of Conduct while upholding and enforcing all agency policies and procedures.

4. Work collaboratively with staff, security, onsite partnering agencies and volunteers to provide exemplary guest service delivery.

5. Contribute to an environment that focusses on moving guests forward to obtain housing, including asking encouraging and prompting questions, providing reminders, and assisting in any way possible to moving guests to housing solutions by sharing information with Housing Focused Case Managers.

6. Ensure guests are aware of The INN expectations in a positive manner.

7. Treat the property of The INN and our landlord with due care, using resources sparingly and efficiently.

8. Represent the agency in a professional and engaging manner.

**General**:
9. Provide support, assistance, and encouragement to guests, referring to Housing Focused Case Managers for additional support and referrals.

10. Collect basic identifying information, emergency contact, signature and signed consent form for any guests presenting during shift, notifying Housing Focused Case Manager immediately to complete full intake, assessments, and protocols.

11. Ensure all appropriate documentation and recording are always maintained, reflecting professional, accurate, concise, objective, and relevant record keeping, promoting effective communication between staff and enhance service goals.

12. Responsible for reading applicable data base information at beginning of shift and recording in same at end of shift, sharing relevant information with incoming staff.

**Community Engagement and Collaboration**:
15. Receive donations from community, properly acknowledging, documenting and processing items for use.

**Housekeeping Responsibilities**:
16. Keep work area clean, organized and clutter free.

17. Carry out shift operations including light housekeeping duties (mopping, staging/prepping food, laundering) to maintain the general cleanliness of The INN inside and out.

18. Ensure The INN property is always accounted for and monitor guest use of items belonging to The INN, reporting any issues to leadership.

**Professional Development and Accountability**:
19. Work independently and participate as an active and responsible team member in a cooperative team environment.

20. Participate in regularly scheduled staff meetings as required and/or read minutes to review operational effectiveness, changes in policies and procedures, and in-service training.

21. Read case reviews, noting any action plans, and monitoring same.

22. As required and as applicable, make suggestions to a Program Manager that will improve efficiency, working conditions or procedures.

23. Participate in supervision and performance appraisal process.

24. Participate in own goal setting, ongoing professional development and learning opportunities.

**Health and Safety**:
25. Ensure one staff is always available on shelter floor when guests are present.

26. Know and adhere to all safety and security procedures (including fire) as outlined in the policy and procedures manual.

27. Work in a manner as required by the employer and use the prescribed safety equipment, personal protective equipment, and clothing.

28. Make regular rounds throughout The INN for safety of and availability to guests.

29. Contribute to the safety of staff, guests, visitors and donors (eg monitoring the environment for potential risks to safety and addressing these in a professional