Weekend Overnight Support St. Thomas Shelter

**Company Description**:
The INN St. Thomas-Elgin seeks to provide safe, temporary shelter to individuals 16 and over while supporting all basic human needs and reducing barriers to obtain housing.

**Position Overview**:
This position supports the basic needs of shelter guests while reinforcing the role of the Housing Focused Case Managers. Reporting to the Program Manager, weekend staff ensure service delivery has the highest quality outcomes for all those using The INN. Services are delivered in a positive and welcoming work environment from a lens of cultural humility with a guest-centered, trauma informed, anti-oppression approach.

This is a regular part time position. Friday and/or Saturday 12 midnight to 8am. Additional shifts may be available according to organizational needs.

**Conditions of Employment**:
Proof of being fully vaccinated for COVID-19 is mandatory.

Clean and completed Police Vulnerable Sector Check at Employee’s own expense. Original document.

Certification in CPR and First Aid at Employee’s own expense.

Weekend Overnight Support must expect to be in potentially threatening situations while performing their duties at The INN. It is an emotionally challenging and physically demanding job and Weekend Overnight Support staff need to be capable at all times to: alternate sit/stand or walk/run at will, climb up and down stairs, crouch/kneel/stoop, lift/carry, push/pull, reach at/below shoulder level, reach overhead, run to or from an incident.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
a) Social Service Worker/Community Service Worker diploma or related human/social services diploma/degree an asset. A combination of experience and relevant training may be considered. Post secondary students are welcome to apply. b) Non-Violent Crisis Intervention, WHMIS, AODA, Health and Safety Certificates or willingness and agreement to acquire.

**RESPONSIBILITIES**:
**Professional Conduct**:
1. Model and actively promote a positive, welcoming, non-judgmental, inclusive environment to all individuals accessing The INN, where every individual is treated with courtesy, respect, and compassion.

2. Maintain information in confidence as required.

3. Adhere to the Staff Code of Conduct while upholding and enforcing all agency policies and procedures.

4. Work collaboratively with staff, security, onsite partnering agencies and volunteers to provide exemplary guest service delivery.

5. Contribute to an environment that focusses on moving guests forward to obtain housing, including asking encouraging and prompting questions, providing reminders, and assisting in any way possible to moving guests to housing solutions by sharing information with Housing Focused Case Managers.

6. Ensure guests are aware of The INN expectations in a positive manner.

7. Treat the property of The INN and our landlord with due care, using resources sparingly and efficiently.

8. Represent the agency in a professional and engaging manner. General/Service:
9. Provide support, assistance, and encouragement to guests, referring to Housing Focussed Case Managers for additional support and referrals.

10. Collect basic identifying information, emergency contact, signature and signed consent form for any guests presenting during shift, notifying Housing Focussed Case Manager immediately to complete full intake, assessments, and protocols.

11. Ensure all appropriate documentation and recording are always maintained, reflecting professional, accurate, concise, objective, and relevant record keeping, promoting effective communication between staff and enhance service goals.

12. Responsible for reading applicable data base information at beginning of shift and recording in same at end of shift, sharing relevant information with incoming staff. Community Engagement and Collaboration:
15. Process donations from community. Housekeeping:
16. Carry out nightly operations including light housekeeping duties (mopping, staging/prepping food, laundering) to maintain the general cleanliness of The INN inside and out.

17. Ensure The INN property is always accounted for and monitor guest use of items belonging to The INN, and notify leadership of any issues. Professional Development and Accountability:
18. Participate in regularly scheduled staff meetings as required and/or read minutes to review operational effectiveness, changes in policies and procedures, and in-service training.

19. Read case reviews, noting any action plans, and monitoring same.

20. As required and as applicable, make suggestions to the Program Manager that will improve efficiency, working conditions or procedures.

21. Participate in supervision and performance appraisal process.

22. Participate in own goal setting, ongoing professional training and learning opportunities. Page 2 of 3 Health and Safety:
23. Work closely with staff and security, and immediately notify leadership of any safety and security needs.

24. Immediately notify leadership of all workpl