Homeless Shelter Housing Focused Case Manager

The INN St. Thomas-Elgin seeks to provide safe, temporary shelter to individuals 16 and over while supporting all basic human needs and reducing barriers to obtain housing.

The INN is an emergency shelter open 24 hours/day, 7 days/week, 365 days/year.

**Position Overview**:
eporting to a Program Manager, the role of Housing Focused Case Manager is to facilitate this process, ensuring that service delivery has the highest quality outcomes for all those using The INN. Services are delivered in a positive and welcoming work environment from a lens of cultural humility with a guest-centered, trauma informed, anti-oppression approach.

**Conditions of Employment**:
Legally entitled/allowed to work in Canada.

Proof of being fully vaccinated for COVID-19 is mandatory.

Clean and completed Police Vulnerable Sector Check at Employee’s own expense. Original document.

Certification in CPR and First Aid at Employee’s own expense.

A Housing Focused Case Manager must expect to be in potentially threatening situations while performing their duties at The INN. It is an emotionally challenging and physically demanding job and a Housing Focused Case Manager needs to be capable at all times to:
alternate sit/stand or walk/run at will

climb up and down stairs

crouch/kneel/stoop

lift/carry

push/pull

reach at/below shoulder level

reach overhead

run to or from an incident

**KEY RESPONSIBILITIES**:
**Professional Conduct**:
1. Model and actively promote a positive, welcoming, non-judgmental, inclusive environment to all individuals accessing The INN, where every individual is treated with courtesy, respect, and compassion.

2. Maintain information in confidence as required except for in instances where individuals are at risk of harm.

3. Adhere to the Staff Code of Conduct while upholding and enforcing all agency policies and procedures.

4. Work collaboratively with staff, security, onsite partnering agencies and volunteers to provide exemplary guest service delivery.

5. Contribute to an environment that focusses on moving guests forward to obtain housing, including asking encouraging and prompting questions, providing reminders, and assisting in any way possible to moving guests to housing solutions.

6. Ensure guests are aware of shelter expectations in a positive manner.

7. Treat the property of The INN and City of St. Thomas with due care and caution, using resources sparingly and efficiently.

8. Represent The INN in a professional and engaging manner.

**General**:
9. Participate in diversion conversations with each new guest to appropriately prevent admission where possible.

10. Greet new guests who are admitted on your shift and providing required orientation following intake, when possible.

11. Be responsible for assigned case load as per Program Manager expectations.

12. Provide support, assistance, encouragement, referrals to guests.

13. Ensure all appropriate documentation and recording is complete and always maintained, reflecting professional, accurate, concise, objective and relevant record keeping in order to promote effective communication between staff and enhance service goals.

14. Identify guests that need to become document ready and work with fellow team members and guests to ensure documents are completed and Coordinated Access Package is complete and submitted to a Program Manager.

15. Read applicable data base information at beginning of shift, record in same at end of shift, share relevant information with incoming staff.

**Community Engagement and Collaboration**:
17. Liaise with community agency workers in a collaborative, professional and welcoming manner and provide appropriate community referrals as required to assist individual on case load with moving forward.

18. Forward appropriate documentation to community agencies in a timely manner.

19. Receive donations from community, properly acknowledging, documenting, and processing items for use.

**Housekeeping**:
20. Carry out daily operations including light housekeeping duties to maintain the general cleanliness of The INN inside and out.

21. Be responsible for the contents, upkeep, and tidiness of The INN supplies - including toiletries, linen/towels, binders, files, etc.

22. Ensure The INN property is always accounted for and monitor guest use of items belonging to The INN, reporting any issues to leadership.

23. Ensure that guests have adequate supplies of needed items, including clothing, notifying leadership of items requiring restocking before supplies run out.

**Professional Development and Accountability**:
24. Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.

25. Participate in case reviews, following through on any action plans, and monitoring same on daily basis.

26. As required and as applicable, make suggestions to a Program Manager that will improve efficiency, working conditions or procedures.

27. Participate in s