Service Coordinator

1 week ago

Calgary, Canada Carmichael Engineering Ingénierie Carmichael Full time

With us, it's always about people

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

Carmichael is looking for a Service Coordinator to work with our Service team at our Calgary, AB Branch.

**Responsibilities**:

- Dispatching and Scheduling of Service Technicians
- Promptly take incoming customers service calls for all HVAC services
- Enter customer’s data in the computer software and issue a work-order.
- Dispatch all service calls to the appropriate technician, including all appropriate information / data.
- Dispatch service maintenance to technicians on a weekly basis and confirm completion of all maintenance work by updating the computer software and our National Account team members accordingly.
- Follow-up with customers and team members in our National Accounts Department.
- Review and validate hours for payroll before transferring to the administration team for labour.
- Issue purchase orders as required, coordinate lifts and subcontractors.
- Verify all work orders for accuracy & proper completion.
- Transfer information, work orders and time sheets for all construction projects to the project manager.
- Monitor and track technician vacations.
- Assist in planning of technical training.

**Requirements**:

- Previous Dispatch experience, preferably in the HVAC industry or mobile industry
- Strong Oral and written communication skills in English.
- Computer literate, minimum intermediate level with entire Microsoft suite
- Looking for team player in a collaboration environment/workspace

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